Medical Assistant Site Lead

Job Summary:

The Site Lead Medical Assistant is dedicated to fulfilling the Center's mission of providing healthcare to all individuals impartially and compassionately, regardless of financial means. Community Health Network aspires to be at the forefront of delivering superior services and programs that consistently meet or exceed patient expectations. The Center values transparency, empathy, quality, and value.

The ideal candidate for this role is committed to ensuring a positive patient journey while adhering to PCMH guidelines. The Site Lead Medical Assistant provides leadership by overseeing all medical assistants, managing back-office schedules, and optimizing workflow efficiency. They collaborate closely with the medical team to deliver exceptional customer service and support. Leading by example, the Site Lead fosters a culture of efficiency and effectiveness in clinical operations.

Responsibilities include developing and mentoring a skilled clinical support team, cultivating leadership among team members to enhance patient care and experience in a collaborative environment. Ensuring compliance with OSHA regulations, safety standards, and HIPAA guidelines is paramount, with corrective actions implemented as needed in coordination with the Associate Director or Operations Director of Medical.

The role actively promotes Whole Person Care and integrates care models across all service lines. Participating in community outreach events underscores the commitment to patient education and advocacy within Community Health Network. Collaborating with the Medical Supervisor, Medical Trainer, and Operations Director. The Site Lead facilitates ongoing team training initiatives and supports the professional growth and performance of team members through feedback, appraisals, and corrective actions.

Duties and Responsibilities:

Pre-Exam Preparation:
Prepare work area and equipment for exams or procedures
Ensure proper intake, medical terminology, and HIPPA compliance
Leadership and Training:
Oversee, assist, and train new and established medical assistants
Coach medical assistants to provide exceptional customer service and care
Train Level II medical assistants on medication refills and oversee medication refill SOC is followed
Develop and mentor medical assistants to improve quality of care
Quality Control:
Oversee/Perform CLIA waived testing and documentation within EHR
Conduct daily site walkthroughs and temperature logs
Review cycle time weekly to ensure < 60 minutes from arrival to discharge
Work quality reports monthly to increase quality compliance numbers at 2 reports per month at 100% completion.
Pass IQIP and TVFC audit with 90% or above
Administrative Tasks:
Perform 5 chart audits per week per medical assistant to ensure quality intake and documentation is complete upload to SharePoint
Work CPL/Quest lab bills and kickbacks provided by patient and/or laboratory
Download data loggers every Monday for TVFC program
Reconcile imaging schedule to ensure referral accuracy in EHR prior to testing
Maintain medical logs for EOC monthly: Emergency Bag, spill kits, oxygen tanks, OB Emergency kit, AED
Complete Vaccine Inventory before the 5th of each month
Compiles list of items needed, and coordinates with Purchasing Specialist once a month to order supplies/equipment needed through Microix before 19th of month. Promptly ensures supplies are received and stored appropriately.
Compile list of floor stock items and send to Pharmacists Amy Acosta by 5th of Month
Order CPL/Quest laboratory supplies
Order FIT Test through MD Anderson Lab Corp
Upload Huddles monthly on sharepoint
Operations Management:
Daily Staffing
Daily productivity oversight with Lead Patient Services Specialists
Daily monitoring of medical assistants' messages within ICE
Oversee monthly Google review with a goal of 20 per month
Function as a relief supervisor
Manager on Duty Rotation for weekends
On Call phone every two weeks either 1st – 15th or 16th through 31st on a rotating basis with Site Leads.
Address any patient issues or concerns
Assist Associate Director with annual performance evaluations.
Assist Associate Director with PIP and/or Disciplinary action

Required Skills/Abilities:

Phlebotomy skill required
Thorough knowledge of medical terminology and abbreviations
Excellent computer skills and ability to type 45+ wpm
High ethical standards
Well-organized and self-directed
Team player
Ability to relate to people at all levels in the organization
Good communication skills. Ability to communicate clearly and effectively
Consumer advocate for quality whole person care
Ability to handle multiple projects simultaneously and prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.
Ability to operate computer, copier, and fax machine
Ability to perform each position responsibility satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties of the position
Ability to understand that safety is a condition of employment. Unsafe acts or conditions will be reported to the Medical Supervisor and/or Associate Director
Must be willing to travel between MyCHN health centers. Must be willing to work evening hours and weekends if necessary
Ability to work with people of all socioeconomic levels
Ability to record and transmit detailed information
Ability to interpret and comply with applicable policies and regulation
Ability to exercise good judgement in evaluating situations and making decisions

Preferred Skills/Abilities:

Bilingual in Spanish and English

Supervision Responsibilities:

Lead Team Huddle with assigned provider and MA
Preceptor for new hire Medical Assistants
Assist team in answering questions and physically step into patient care is additional support is needed
Assist with investigations and resolving issues related to patient issues and other service-related concerns.
Assist in coordinating staff meetings and lunch ordering
Coordinate competency and on the job training for all MAs level 1-2

Physical Requirements

Occasionally required to sit
Frequently required to talk and stand
Frequently required to utilize hand and finger dexterity
The employee must occasionally lift and/or move up to 50 pounds
Specific frequently vision abilities required by this job include:
Close vision
Color vision
Peripheral vision
Depth perception
Ability to adjust focus

Work Environment:

BLOODBORNE PATHOGENS EXPOSURE LEVEL: 1 (HIGH)
Noise Level: Moderate

Experience
Required
2 year(s): Medical Assistant
Licenses & Certifications
Required
CPR
Medical Assistant
Behaviors
Preferred
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Leader: Inspires teammates to follow them
Innovative: Consistently introduces new ideas and demonstrates original thinking
Functional Expert: Considered a thought leader on a subject
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Peer Recognition: Inspired to perform well by the praise of coworkers
Job Security: Inspired to perform well by the knowledge that your job is safe
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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