Medical Office Director

4 weeks ago

Pasadena, California, United States Astrana Health Full time
About the Role:

We are seeking an experienced Medical Office Manager to oversee the daily operations and performance of our outpatient medical clinic. This role will report to the Site Administrator and be responsible for managing a cross-functional team of medical assistants, patient concierges, medical records specialists, and others to deliver best-in-class care experiences for our patients and community.

Key Responsibilities:
  • Directly manage the operations and performance of the outpatient medical clinic, including daily operations, revenue cycle, provider schedules and productivity, claims, and budget.
  • Develop and lead a cross-functional team to deliver best-in-class care experiences for our patients and community, ensuring the team is achieving expected performance, and coaching/mentoring individuals as needed.
  • Monitor the clinic's activities and outcomes against defined goals/KPIs, such as patient satisfaction, clinical and non-clinical staff satisfaction, clinic productivity, profitability, HCC performance, and STAR performance.
  • Identify root causes of operational deficiencies and help implement the best tools, processes, and trainings to correct deficiencies and control costs, working with Site Administrators and other leaders to carry such learnings throughout the organization.
  • Build relationships within the community and support growth and marketing initiatives.
  • Monitor the impact to each site of actual and projected growth in membership, utilization, etc.
  • Collaborate with the Medical Director, Site Administrator, and central leadership team to improve provider satisfaction.
  • Address and resolve provider-related issues.
  • Report on progress, operational issues, and potential areas of future concern.
  • Exude professional demeanor at all times and enforce the same with site teams.
  • Ensure compliance with all applicable regulations and policies; respond appropriately and expeditiously to any emergencies or urgent issues as they arise.
Qualifications:
  • 3 years of relevant healthcare experience, including at least 2 years of management experience.
  • Demonstrated ability to adapt and effectively lead in a fast-paced environment, where change is common.
  • Skilled operator who takes data-driven, process-oriented approach towards continuous improvement of clinic operations.
  • Exceptional organizational skills and ability to manage multiple tasks with tight deadlines.
  • Must be bilingual in Spanish.
About Us:

Astrana Health is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.

Our platform currently empowers over 10,000 physicians to provide care for ~1 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request an accommodation.

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