Patient Service Coordinator

3 weeks ago

Braintree, United States Marathon Nursing Full time
*Overview:*

The Patient Service Coordinator serves as a liaison between the nurses providing skilled care in the homes and the patients and their families. They are responsible for maintaining ongoing communication to coordinate care, ensuring both the needs of the clients and the needs of the nursing staff are met, as well as the goals of the company. This is an entry level business operations position. Ambitious individuals who are compassionate and highly motivated to help others will succeed in this role. The position provides the opportunity for rapid growth potential to leadership positions within the organization.

Key job responsibilities will include maintaining ongoing communication with our patients’ families and our nursing staff to coordinate the nursing coverage needed in the homes, recruiting and hiring Registered Nurses and Licensed Practical Nurses to meet ongoing staffing needs, assessing key performance indicators and implementing/executing business processes to achieve results, completing administrative tasks, and providing excellent customer service at all times. This will be done in collaboration with the clinical, business, and executive leadership teams.

The position is eligible for *generous monthly profit-sharing bonuses *based on company performance.

*Job Functions:*

· Provide transparent, purposeful, and considerate communication to build relationships with our patients, their families, and our nursing team.

· Coordinate the staffing of highly skilled nurses for the organization’s patients. This will require actively communicating with our patients’ families and our nurses on an ongoing basis, as well as the recruiting, hiring, onboarding, and scheduling of new staff members.

· Participate and help lead the branch’s business operations. This will require understanding/assessing the branch’s financial metrics and KPI, then working collaboratively with the team to implement and execute processes designed at achieving branch goals.

· Communicate at a high level and collaborate with the Clinical leadership team, and the team at large, to ensure the safety of all clients and to maintain compliance with standard practice, local, state and federal laws, and company policies.

· Complete administrative tasks the Patient Service Coordinator is responsible for

· Always provide excellent customer service, quickly addressing the concerns of employees, clients, other healthcare providers, and vendors.

· Demonstrates the ability to identify current and future concerns or problems, and use sound judgement to find solutions, relying on your resources as needed to achieve the desired outcomes

· Participate in after hours on-call rotation

*Requirements:*

· High school diploma or GED

· Professional phone etiquette and great communication skills.

· Proficient Microsoft Office skills.

· A positive, solution-oriented attitude.

· A team-first approach

*Preferences:*

· Bachelor’s degree (Preferred but not required)

· One (1) year previous office work experience

· Healthcare experience a plus

· Six (6) months’ experience in agency staffing or recruiting.

· Bilingual a plus

*Other Skills/Abilities:*

· Excellent organizational skills.

· Attention to detail and the ability to multitask.

· Effective time management

· Ability to remain calm and professional in stressful situations.

*Environment:*

· Perform duties in an office environment with occasional field visits during agency operating hours.

Great communication skills, a positive, solution-oriented attitude, and a drive to help others and achieve team goals will lead to success as a Patient Service Coordinator. The work will be fast paced, challenging, and at times require after-hours efforts to be successful. It will also be immensely rewarding.

Job Type: Full-time

Pay: From $49,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Family leave
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:
* Braintree, MA 02184: Relocate before starting work (Required)

Work Location: In person

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