RN, Care Advisor

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success

SIGN ON BONUS INCLUDED
Role:
The Field Care Advisor Nurse provides after-hours field visits to patients, families, and community partners. Establishes and maintains positive relationships with team members, patients/families, and referral resources.

Every Tues, Weds, Thurs 5pm-1am
Every other Sat & Sun 8am-8pm

Qualifications:

Current license as RN in the state where the employee will be working
Minimum of one (1) year nursing experience; hospice or hospital experience preferred
Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred
Mobile Driver - Valid driver’s license and automobile insurance per Company policy
Reliable transportation to meet patients’ needs
Excellent critical decision making and problem-solving skills
Excellent clinical and assessment skills
Ability to use equipment with visual and auditory mechanisms
Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
Ability to effectively handle stressful situations professionally and calmly with exceptional customer service
Strong patient service skills
Information seeking / probing skills
Accurate knowledge transfer
Listening, understanding, and responding
Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits
Ability to work in a cooperative team environment
Able to exhibit a sense of urgency in daily work activities
Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills
Available to work shifts to accommodate extended hours of operation as scheduled
Ability to perform sedentary work with frequent interruptions
Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations
Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023

Some locations may require:

Completes clinical admissions for all Company services including, but not limited to:
Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner
Identifies admission objections, concerns or other entry barriers and provides responses
Educates patient/family on admission requirements and addresses immediate needs
Completes informed consents and initial assessment according to regulations and Company policy
Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs
Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort
Obtains Physician orders
Completes documentation per Company policy
Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.
Communicates frequently with Admissions to ensure timely follow-up. When assignment is complete, informs Admissions and prepares for next assignment.
Provides all necessary clinical communication timely using SBAR.
Discusses any potential needs with after-hours staff.
Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.
Obtains medical record information for the referral.
Develops strong relationships with case managers, physicians, etc. at facilities.
Works with Professional Relations Representatives (PRRs) to provide education on all available services.
Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.

Competencies:

Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

Represent the Company professionally at all times through care delivered and/or services provided to all clients.
Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
Comply with Company policies, procedures and standard practices.
Observe the Company's health, safety and security practices.
Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
Use resources in a fiscally responsible manner.
Promote the Company through participation in community and professional organizations.
Participate proactively in improving performance at the organizational, departmental and individual levels.
Improve own professional knowledge and skill level.
Advance electronic media skills.
Support Company research and educational activities.
Share expertise with coworkers both formally and informally.
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

Makes after-hours visits to patients in their home, assisted living facility, nursing home, or hospital, anywhere within the assigned affiliate(s) territory. Provides compassionate customer service to patients and families.
Assesses patient/family and identifies immediate needs and appropriate nursing interventions by phone and/or during visit.
Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
Demonstrates clinical skills regarding case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
Prioritizes, consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care.
Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process, and safety practices.
Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals.
Attends patient deaths; prepares body for transport; oversees disposal of medications; and provides bereavement support.
Completes documentation per policy and procedure.
Perform other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

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