RN, Care Advisor

2 weeks ago

Sebring, Florida, United States Chapters Health System Full time
Job Summary

Chapters Health System is seeking a skilled Registered Nurse to join our team as a Care Advisor. This role will provide after-hours field visits to patients, families, and community partners, establishing and maintaining positive relationships with team members, patients/families, and referral resources.

Key Responsibilities
  • Provides after-hours field visits to patients in their home, assisted living facility, nursing home, or hospital, anywhere within the assigned affiliate(s) territory.
  • Assesses patient/family and identifies immediate needs and appropriate nursing interventions by phone and/or during visit.
  • Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
  • Demonstrates clinical skills regarding case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Prioritizes, consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care.
  • Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process, and safety practices.
  • Reports changes in the patient's condition to appropriate members of the IDG or other health professionals.
  • Attends patient deaths; prepares body for transport; oversees disposal of medications; and provides bereavement support.
  • Completes documentation per policy and procedure.
Requirements
  • Current license as RN in the state where the employee will be working.
  • Minimum of one (1) year nursing experience; hospice or hospital experience preferred.
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system.
  • Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred.
  • Mobile Driver - Valid driver's license and automobile insurance per Company policy.
  • Reliable transportation to meet patients' needs.
  • Excellent critical decision making and problem-solving skills.
  • Excellent clinical and assessment skills.
  • Ability to use equipment with visual and auditory mechanisms.
  • Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines.
  • Ability to effectively handle stressful situations professionally and calmly with exceptional customer service.
  • Strong patient service skills.
  • Information seeking / probing skills.
  • Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits.
  • Ability to work in a cooperative team environment.
  • Ability to exhibit a sense of urgency in daily work activities.
  • Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills.
  • Available to work shifts to accommodate extended hours of operation as scheduled.
  • Ability to perform sedentary work with frequent interruptions.
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations.
  • Active BLS for healthcare professionals from the American Heart Association or Red Cross.

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