Member Service Specialist

4 days ago

Manhattan, United States kstate CREDIT UNION Full time
*Member Service Specialist *

*Who we are looking for:*

We at kstate CREDIT UNION, are seeking a Member Service Specialist to join our ever-growing team. If you are someone who would describe themselves as a go-getter, team player, and problem solver, and enjoys a fun, energetic work environment, then this role is for you

Applicants must be confident, have an outgoing personality, be detail-oriented, have the ability to multi-task, and offer solutions to meet member needs. Teller experience is preferred, but not required. *Bilingual candidates are encouraged to apply*

*Who we are:*

For 78 years, kstate CREDIT UNION has been committed to being _truly local, truly yours_ by doing everything possible to provide members with superior products and services that meet real needs and provide lasting value.

*Common bond…common sense…We connect our community to unmatched banking value, backed by passionate service – because what’s good for our neighbors is good for all.*

*Work Environment:*

kstate CREDIT UNION is a relaxed yet fast-paced environment that is truly focused on serving our members. Family atmosphere that works as a team with one common purpose.

Hours of Operation are 8:45 am – 6:15 pm, Monday – Friday, and every other or rotating Saturdays from 8:45 am – 12:15 pm, with occasional weekday meetings that would begin at 8:00 a.m.

*What team members say:*

_“Working at the CU is like working with family and friends. High energy with lots of positive vibes. It’s truly a joy to assist our members on a daily basis.”_

*Benefits:*

· BCBS Group Health & Dental Insurance

· Two 401 K Retirement plans

· Life & LTD insurance policy and Life & AD&D insurance policy

· Cancer insurance

· Supplemental insurance options

· Product & Service discounts

· Continuing Education reimbursement

· Vacation and Sick leave time

· Holiday paid time (includes most Federal Holidays)

· EAP (Employee Assistance Program)

*A day in the life of a Member Service Specialist:*
* Welcome members to the CU utilizing communication skills to make every entrance into the branch a warm and welcoming experience.
* Educate and serve members with products & services utilizing our sales as service culture.
* Team members are required to meet monthly goals with opportunities to achieve financial incentives.
* Provide excellent service to credit union members with their inquiries by building relationships through the use of in-person, phone, and drive-thru services.
* Consistently bring a positive and sales-minded attitude to identify and assess members’ financial needs with the goal of achieving member satisfaction and to support all members and team members. This position seeks to provide solutions for members’ needs.
* Maintain confidentiality in all kstate CREDIT UNION and member matters.
* Present a positive image of the kstate CREDIT UNION through professional appearance and courteous attitude.

*Member Service Specialist attributes and skills:*

· Teamwork and the ability to communicate and listen

· Highly effective communicator, both verbal and written

· Ability to multi-task with strong time-management skills and the ability to focus while managing multiple tasks

· Ability to critically think and problem-solve

· Ability to exercise trust and diplomacy, in addition to normal courtesy and tact

· Ability to build trust and rapport with others while fostering sound relationships

· Strong work ethic with a sense of urgency and ability to meet deadlines

· Self-motivated, enthusiastic, with a positive, can-do attitude

· Willingness to serve members and teammates while continuing to learn

*Member Service Specialist qualifications*
* A minimum of a high school diploma _or equivalent GED_
* Six months - two (2) years of experience in credit unions or other financial institutions is preferred
* Excellent written and verbal communication skills including active listening skills
* Knowledgeable in Microsoft products (Word, Excel, Outlook)
* Must be good with details, i.e. numbers and names
* Must have excellent member service and sales etiquette

Who you work with and for is one of life’s biggest choices. Are YOU ready to take the next step with kstate CREDIT UNION?

#KSCU123

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
Physical Setting:
* Office
Schedule:
* Monday to Friday
* Weekends as needed

Experience:
* Credit Union or other Financial Institution: 1 year (Preferred)
* Customer Service: 1 year (Required)
* Microsoft Excel, Word, and Outlook: 1 year (Required)

Ability to Relocate:
* Manhattan, KS 66502: Relocate before starting work (Required)

Work Location: In person

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