Member Service Representative

5 days ago

Manhattan, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal‘s products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 501 North 3rd Place, Manhattan, KS 66502

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. * Best Companies for Latinos to Work for 2024 * Computerworld Best Places to Work in IT * Forbes 2024 America‘s Best Large Employers * Forbes 2023 The Best Employers for New Grads * Fortune Best Workplaces for Millennials 2023 * Fortune Best Workplaces for Women 2023 * Fortune 100 Best Companies to Work For 2024 * Military Times 2023 Best for Vets Employers * Newsweek Most Loved Workplaces * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Yello and WayUp Top 100 Internship Programs From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team‘s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Member Service Representative I

    3 weeks ago

    Manhattan, United States Farm Bureau Financial Services Full time

    Member Service Representative I Are you looking to start your career at a place that cares about its employees and invests in you through continued training and education? Do you thrive on teamwork and want to experience professional satisfaction and growth at an insurance organization that’s focused on Protecting Livelihoods and Future? Are you...

  • Member Service Representative I

    3 weeks ago

    Manhattan, United States Farm Bureau Financial Services Full time

    Member Service Representative I Are you looking to start your career at a place that cares about its employees and invests in you through continued training and education? Do you thrive on teamwork and want to experience professional satisfaction and growth at an insurance organization that's focused on Protecting Livelihoods and Future? Are you passionate...

  • Member Service Representative

    5 days ago

    Manhattan, Kansas, United States kstate CREDIT UNION Full time

    About the RoleWe are seeking a highly skilled and motivated Member Service Specialist to join our team at kstate CREDIT UNION. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesWelcome members to the CU and provide a warm...

  • Customer Service Representative

    4 weeks ago

    Manhattan, Kansas, United States LG Seeds Full time

    Job Summary:We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at LG Seeds. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service to our wholesale distributors, retail customers, and field sales team.Key Responsibilities:Maintain accurate and...

  • Customer Service Representative

    1 week ago

    Manhattan, Kansas, United States American Pest Management Full time

    Job Title: Customer Care RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative at American Pest Management.Job Summary:The Customer Care Representative will be the primary point of contact for our clients and potential clients, providing exceptional service and support to ensure their...

  • Customer Service Representative

    3 weeks ago

    Manhattan, Kansas, United States Dillons Full time

    {"title": "Customer Service Representative", "content": "Job SummaryAt Dillons, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in creating a welcoming and inclusive environment for our customers. Your primary responsibility will be to provide top-notch service, ensuring that...

  • Customer Service Representative

    2 weeks ago

    Manhattan, Kansas, United States Rentokil North America Full time

    Job Title: Customer Care RepresentativeWe are seeking a highly skilled and customer-focused Customer Care Representative to join our team at Rentokil North America. As a key member of our customer service team, you will be responsible for providing exceptional service to our residential customers, handling inquiries, resolving issues, and ensuring customer...

  • Customer Service Representative

    4 months ago

    Manhattan, United States Daniel Corbin - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performance Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through...

  • Customer Service Representative

    4 weeks ago

    Manhattan, Kansas, United States Firehouse Subs Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and maintaining a clean and safe environment.Key ResponsibilitiesGuest...

  • Customer Service Representative

    3 weeks ago

    Manhattan, Kansas, United States Wingstop - Manhattan Full time

    Customer Service and Cash Handling RoleWe are seeking a reliable and detail-oriented individual to join our team as a Customer Service and Cash Handling representative at Wingstop - Manhattan. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and...

  • Customer Service Representative

    2 weeks ago

    Manhattan, Illinois, United States Nick Fellers - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and promoting our insurance products and services.ResponsibilitiesEstablish and...

  • Customer Service Representative

    1 week ago

    Manhattan, Kansas, United States LG Seeds Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Rothwell, Lincolnshire. As a Customer Service Representative, you will be responsible for delivering excellent customer service to our wholesale distributors, retail customers, and field sales team.Key Responsibilities:Maintain an efficient and accurate...

  • Customer Service Representative

    3 weeks ago

    Manhattan, Kansas, United States Rentokil North America Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rentokil North America. As a key member of our customer service team, you will be responsible for providing exceptional service to our residential customers, handling customer inquiries, and resolving any issues...

  • Member Service Representative

    5 days ago

    Manhattan, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Customer Service Representative

    4 weeks ago

    Manhattan, Kansas, United States Rentokil Terminix Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rentokil Terminix. As a key member of our customer service team, you will be responsible for providing exceptional service to our residential customers, handling customer inquiries, and resolving any issues that may arise.Key...

  • Customer Service Representative

    4 weeks ago

    Manhattan, Kansas, United States Rentokil North America Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rentokil North America. As a key member of our customer service team, you will be responsible for providing exceptional service to our residential customers, handling customer inquiries, and resolving issues in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Manhattan, Kansas, United States Rentokil Terminix Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rentokil Terminix. As a key member of our customer service team, you will be responsible for providing exceptional service to our residential customers, handling customer inquiries, and resolving any issues that may arise.Key...

  • Technology Services Representative

    3 weeks ago

    Manhattan, United States Best Buy Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Technology Services Representative. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesBuild Relationships with Customers: Develop and maintain strong...

  • Member Service Specialist

    2 weeks ago

    Manhattan, United States kstate CREDIT UNION Full time $14 - $16

    *Member Service Specialist *Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.*Who we are looking for:*We at kstate CREDIT UNION, are seeking a Member Service Specialist to join our ever-growing team. If you are someone who would describe themselves as a go-getter, team player,...

  • Guest Service Representative

    3 months ago

    Manhattan Beach, United States Venice Suites Full time

    ** Guest Service Representative** **Job Category****:** Front Office **Requisition Number****:** GUEST004108 Showing 1 location **Job Details** **Description** **The Belamar** is looking for an outstanding, flexible **Guest Service Representative** to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on,...