Sr Manager Technology ServiceNow Dallas or Detroit metro

Senior Manager Technology- ServiceNow

Comerica is seeking a highly experienced, detail-oriented ServiceNow Senior Manager to lead and expand our ServiceNow capabilities across IT Asset Management (ITAM), IT Operations Management (ITOM), and Vulnerability Management.

As the Senior Manager, ServiceNow, you will oversee the design, implementation, and optimization of ServiceNow solutions tailored to meet the Banks objectives. You will leverage your deep expertise in ITAM, ITOM, and Vulnerability Management to lead cross-functional teams, ensure alignment with business goals, and drive operational excellence. Your meticulous attention to detail and ability to effectively manage vendor relationships will be critical in delivering high-quality solutions.

Position Responsibilities:
Strategy

Partner with corporate functional leaders and execute a technology strategy that will enhance overall business capabilities.
Stay abreast of technology industry trends and best practices.
Continuously transform the organization to increase efficiencies and reduce overall expense.
Partner with innovation team to test and learn emerging technology and its viable applicability to enhance corporate business capabilities.

Delivery Planning and Execution

Create, prioritize, plan and execute portfolio/product roadmaps through collaboration with Product Management and DevOps, including the on-going resequencing of projects in the portfolio roadmap as priorities shift.
Complete 90% of projects within 5-10% of approved funding and 1 month of baselined completion date. Reduce time to market by utilizing Agile methodologies.
Provides insights on risks based on broad experience.
Develops project risk profile, mitigation plan and contingency plan.

Technology/Operational/ Risk Control

Lead integration and synergy between architecture/technology planning and development initiatives, providing direction and decisions in application development to support platforms.
Cultivate good system management disciplines including clearly defined and documented roles and responsibilities, documented phase processes and checkpoint and detailed planning for system deployment.
Ensures compliance and control activities support technology and enterprise business objectives and are aligned with executive risk tolerances and expectations.
Ensures processes and controls within assigned area to enhance performance, security, reliability and availability of systems.
Drive a continuous improvement and compliant culture through documented policies, procedures and architecture.

Leadership

Leads large size technical project teams or programs that span the enterprise.
Manage the financials of the assigned area with attention to the details of budgets while exhibiting a strict cost discipline and financial performance.
Manage and develop team cultivating a spirit of one team with shared goals and objectives.
Select, motivate and retain high performing talent. Work with senior leaders to evolve culture and organizational behavior, elevating technology into a strategic partner.
Act as the principal technology advisor to corporate organizations and a champion for identifying, leading, and driving information technology transformation.

Position Qualifications:

Bachelor's Degree from an accredited university in Computer Science, Engineering, Math or other relevant technology degrees or equivalent through a combination of education and/or technology experience or High School diploma or GED and 12 years of progressively responsible experience
8 years of experience in Technology and proficiency
8 years of experience leading large, complex/critical technology projects
8 years of experience influencing strategy for large organizations
5 years of experience managing others
4 years of proven track record of successful implementations in ITAM, ITOM, and Vulnerability Management, with an emphasis on accuracy and attention to detail.
3 years of experience in vendor management, including evaluating vendor performance, negotiating contracts, and ensuring deliverables meet organizational standards.
3 years of In-depth understanding of ServiceNow modules, including CMDB, Discovery, Event Management, and Vulnerability Response.
3 years of strong knowledge of ITIL frameworks and their application to ServiceNow solutions
This position is not eligible for sponsorship. Must have indefinite employment authorization.

Preferred Qualifications:

Experience with integrations between ServiceNow and third-party systems.
Familiarity with cloud platforms like AWS is optimal.
Demonstrated ability to lead large-scale digital transformation initiatives with precision and attention to detail.
Exceptional detail-oriented problem-solving, communication, and leadership skills.
ServiceNow certifications, such as Certified Implementation Specialist or Certified System Administrator, are highly desirable.

Work Best Category:
Category C - Days in the office will either be designated days or will vary week to week from 2-5 days

Hours:
8:00am - 5:00pm Monday - Friday

Salary:
To Be Determined Based on Individual Experience

About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.

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