Ski Technician

4 weeks ago

Big Bear Lake, United States SKi Butlers Full time
Seasonal (Seasonal)
Job Title: Ski Technician
Location: Big Bear Lake, CA
Terms: Seasonal, full- and part-time roles available
Pay: $18/hour base wage, plus generous tips
Requirements
Expect weekend and holiday work. Daily operations broken into morning and evening shifts. No previous experience required
About U s
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years , rallying behind collaboration, teamwork, accountability , and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values .
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.
Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.
About the R ole:
Ski T echnicians are the face of Ski Butlers. At its core, our technicians interact with customers daily by delivering equipment rentals to their accommodations, complet ing on-mountain support service and pick ing up gear at the end of their rental period . We empower our technician s to build confident decision making, accountab ility and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly, have fun
Perks and Benefits
Free Alterra Mountain Company Employee pass:
Unlimited access to all AMC owned resorts (excluding Deer Valley)
Ability to upgrade to full Ikon Pass at heavily discounted rate
Ability to ski everyday* Barring blackout dates
Access to 645+ industry discounted brands through Expertvoice
Discounted access to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old

Primary Responsibilities
Delivery: C ompleting scheduled and reactive ski/snowboard rental fittings while focusing on our three Key Customer Requirements :
KCR #1: On Time - A rriving within 5 minutes of the agreed upon time
KCR #2: Communication - S etting clear expectations around the entire scope of service
KCR #3: Equipment - C hoosing the right equipment for each guest given their skills and current conditions at the resort
Support: P rovide equipment support to our guests within 45 minutes
Pickup: A ll scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
Maintain delivery vehicle cleanliness and fuel levels
Packing orders for future delivery
Setting up the next shift and future team members for success

Secondary Responsibilities
Basic ski/snowboard tuning, waxing and general equipment maintenance
Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
Restocking delivery vehicles with extra equipment
Sizing guests in the proper equipment for orders as they come into our system
Schedule work assignments for the following shift
Taking reservations and issuing refunds

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