Ski Equipment Specialist
1 day ago
Ski Butlers is a premier ski and snowboard rental delivery service, operating at over 40 resorts in North America and Europe. As a Ski Technician, you will be the face of our company, interacting with customers daily to deliver exceptional service.
About the RoleYou will be responsible for delivering equipment rentals to customer accommodations, providing on-mountain support services, and picking up gear at the end of the rental period. Our team empowers you to build confident decision-making skills, accountability, and professionalism in the workplace.
Key Responsibilities- Delivery: Complete scheduled and reactive ski/snowboard rental fittings, focusing on three Key Customer Requirements: On-Time arrival within 5 minutes of the agreed-upon time, clear communication about the scope of service, and choosing the right equipment for each guest based on their skills and resort conditions.
- Support: Provide equipment support to guests within 45 minutes, maintain delivery vehicle cleanliness and fuel levels, pack orders for future delivery, and set up the next shift and team members for success.
- Equipment Maintenance: Perform basic ski/snowboard tuning, waxing, and general equipment maintenance.
- Customer Service: Respond to customer phone calls, text messages, emails, and voicemails in a timely manner, restock delivery vehicles with extra equipment, size guests in the proper equipment for orders, schedule work assignments for the following shift, and take reservations and issue refunds.
- Free Alterra Mountain Company Employee Pass: Unlimited access to all AMC-owned resorts (excluding Deer Valley).
- Discounted Ikon Pass: Ability to upgrade to a full Ikon Pass at a heavily discounted rate.
- 401K Benefit and Match: For all staff members over 18 years old.
The estimated annual salary for this position is around $38,000, based on a base hourly wage of $18/hour and the assumption of a standard full-time schedule. However, this figure may vary depending on individual circumstances and performance.
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