Ski Equipment Specialist
4 days ago
Ski Butlers is a leading provider of ski and snowboard rental delivery services, operating in over 40 resorts across North America and Europe. Our mission is to make ski vacations convenient by tapping into our shared passion for the mountains and delivering exceptional customer experiences.
About the RoleWe are seeking skilled Ski Technicians to join our team, who will be responsible for delivering equipment rentals to customers, providing on-mountain support service, and picking up gear at the end of the rental period. As a Ski Technician, you will be the face of Ski Butlers, interacting with customers daily and building confident decision-making skills, accountability, and professionalism in the workplace.
Key Responsibilities- Delivery: Complete scheduled and reactive ski/snowboard rental fittings, focusing on Key Customer Requirements (KCRs): On Time, Communication, and Equipment.
- Support: Provide equipment support to guests within 45 minutes, maintaining delivery vehicle cleanliness and fuel levels.
- Pickup: Return all scheduled orders to the shop, sanitizing, re-stickering, and tuning equipment for future use.
- Basic Maintenance: Perform basic ski/snowboard tuning, waxing, and general equipment maintenance.
- Customer Service: Respond to customer phone calls, text messages, emails, and voicemails in a timely manner.
- Inventory Management: Restock delivery vehicles with extra equipment, size guests in proper equipment for orders, and schedule work assignments for the following shift.
- Free Employee Pass: Unlimited access to Alterra Mountain Company-owned resorts (excluding Deer Valley).
- Ikon Pass Upgrade: Ability to upgrade to a full Ikon Pass at a heavily discounted rate.
- 401K Benefit: A 401K benefit with matching contributions for all staff members over 18 years old.
We offer an estimated hourly wage of $18, plus generous tips, making your total compensation potentially higher than $25 per hour. This estimate is based on industry standards and local market conditions.
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