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Operations Support Specialist
1 month ago
OneMain Financial is seeking a qualified candidate to fill the Operations Support Representative role in our Fort Mill, SC Service Center. This position will provide administrative support, including account review, handling questions from agents or supervisors, and interaction with internal and external customers. The ability to process a high volume of tasks quickly and accurately is essential. Key Responsibilities Manage incoming and outgoing physical mail and electronic mail Process account status updates requested by front-line operations Ensure assigned tasks are completed in a timely and accurate manner Complete ad-hoc reviews as assigned by management Ensure compliance with regulatory standards and policies Review and decide accounts according to published procedures Communicate with various departments on account-related topics Research account-related issues Work with management on remediation projects Requirements High School/GED Diploma Operational Support/Customer Service experience Ability to work independently and efficiently under aggressive deadlines Ability to work within multiple systems simultaneously Preferred Requirements Financial Services and Lending background About OneMain Financial OneMain Financial is the leader in offering nonprime customers responsible access to credit. We're dedicated to improving the financial well-being of hardworking Americans. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future. We're a driven team of collaborators and innovators, thriving on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company. At every level, we're committed to an inclusive culture, career development, and impacting the communities where we live and work. We provide opportunities and benefits that make our team members' health and careers a priority. That's why we've packed our comprehensive benefits package with: Health and wellbeing options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date)
