Housing Based Case Manager

Job DescriptionJob Description

In collaboration with the County of Marin, housing-based case management goal is to
improve the wellbeing of Marin's population who are experiencing chronic homelessness or precariously housed. Two of the program's goals are to provide them navigation support into 
and ongoing support in permanent supportive housing.

PROGRAM & POSITION SUMMARY

A housing-based case manager must be act as a positive change agent to assist

enrollees in achieving and maintaining housing, while also promoting awareness and

teaching strategies that reduce the likelihood of a return to homelessness in the

future. Housing-based case managers must conduct their work with clients from a

housing first-oriented, trauma-informed, culturally competent perspective, and must be

acquainted with best practices in achieving and maintaining housing stability.

 

Case management staff will work in partnership with clients to identify immediate,

short-term, long- term, and ongoing needs and barriers to housing, and tie strategies

and goals that will best address those needs and barriers.

matrixes, and how to maintain independence and prevent homelessness.

 

Work with the client and a Care Provider Team to develop an

individualized, client-directed, Comprehensive Person-Centered Care

 

Plan that includes the client's prioritized goals and the individualized

needs identified during the assessment process.

• Conduct regular one-on-one sessions (including home visits and field

visits) with clients to discuss progress. challenges, successes. and other

developments related to each client's Care Plan.

• Document visits in WIZARD Outreaches shortly after they occur.
• Determine visit frequency based on client needs with the expectation

that on average across all clients there will be at least three visits per

month, with clients at increased risk needing much more frequent visits.

At least one visit must be recorded in WIZARD each month in accordance

with the WPC Billing Policy for payment of the Per Member Per Month

rate.

• Support clients to access supportive services that they need to attain

housing stability and improvements in health and wellness, including

referral and follow up to community-based providers and services.

• Assist clients to find safe, stable, and affordable housing based on

individual needs and client choice, For clients who will not receive a

permanent supportive housing voucher, case managers are expected to

engage in creative problem solving to connect clients to permanent

housing options, including market rate apartments, senior housing,

board and care, recovery housing, room and board, and shared housing.

Housing efforts may include partnership with centralized housing

location services (e.g. St. Vincent de Paul's Housing Help Desk and

Marin Housing Authority's Housing Locator), but housing case

managers are expected to provide housing location services as

necessary.

• Provide support to clients in the event of a housing crisis, working in

close partnership with housing location staff to relocate clients to avoid

eviction, re- house clients in the event of unit abandonment, and

otherwise employ creative strategies to support housing stability and

problem-solving.

• Personal cell phone required.
• Provide in-person support to clients at housing interviews with landlords,

and at housing determination and voucher issuance sessions; ·

• Provide support to clients for appeals of denials from assisted housing,

including preparation and documentation of mitigating circumstances.

• Assist with obtaining assistance with move-in costs, including but not

limited to security deposits, first and last month’s rent, storage fees and

utility deposits

• Provide or arrange move-in assistance.
• Conduct follow-up with landlords, property managers and provide

assistance in landlord/tenant relations, including providing landlords

with after-hours contact information in case of urgent situations that

could result in eviction;

• Educate clients about tenant responsibilities and neighborliness
• Assist with document acquisition/retrieval – ID, birth certificate,

income verification, housing status documentation, disability

certification, etc.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

 

• Bachelor’s degree in social work, or related field with a minimum of two [2] years directly related experience in case management is highly recommended.
• Sensitivity to, and possess a knowledge of HIV/AIDS services, homelessness/unstable housing, substance use disorders, and associated Healthcare [physical and mental health – acute/chronic] issues.
• Substantial or demonstrated knowledge/experience working with indiviuals in crisis or unstable housing situations.
• Strong knowledge of substance disorders and associated health issues.
• Excellent written and verbal communication skills
• Electronic data collection, input, and information maintenance
• Computer Skills and Microsoft knowledge
• Personal cell phone required.

Knowledge, Skills & Abilities:

 

• Must have experience in assessments and strong crisis intervention skills, particularly with people, substance use disorders, and associated Healthcare [physical and mental health – acute/chronic].
• Certified or familiarity with HCV/Housing Quality Standards + but, not required.
• Interacting with persons from various social, cultural, economic, and educational backgrounds to stabilize or improve housing situations.
• Achievement and Client-oriented.
• Work as part of a team and collaborate with colleagues for successful outcomes.
• Organizational awareness.
• Analyze information, problems, situations, practices, or procedures to define the issues/challenges, relevant factors, or concerns to accomplish success.
• Formulate logical and objective conclusions through Client Services Plans.
• Organize material, information, and/or people systematically to optimize efficiency and minimize harm or duplication of efforts.
• Coordinate people, resources, information to maximize success.

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

 

Prerequisites Required Prior to the First Day of Employment:

 

• Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
• Is responsible for accurate and timely submission of case records.
• Serves on a quarterly case record review committee for Performance and Quality Improvement
• Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

 

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

• Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
• Occasional lifting, pushing, and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position.

 

If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)             

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Contact with clients who may have behavioral and psychiatric problems including shouting, use of profanity and inappropriate behavioral choices.
• Noise level in work environment is usually moderate and consistent with a normal office setting.
• Occasionally exposed to perfume or scents in personal care products used by clients.
• Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is reviewed frequently. The employee performs a variety of routine work within established policies and procedures, and receives instructions on assignments, new policies, or projects.
• May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self harm and violence.
• Occasional need to interact with clients that may be expressing anger both appropriately and in appropriately.
• The work environment includes contact with many children, who may be loud and at times behaviorally challenged.
• The worker is occasionally exposed to PPE cleaning products.

 

DISCLAIMER:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.  Furthermore, Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA

 

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Company DescriptionCatholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Company DescriptionCatholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality.\r
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CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, or AIDS/HIV status or any other characteristic protected under federal or state law.\r
\r
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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