*Systems Engineer III
2 days ago
Location: Washington DC
Duration: 6+ Months
Rate: Up to $36.50/hr BOE
Summary:
The experienced Sr. CCaaS Technician will take ownership of tickets and incidents requiring Tier 3 level expertise and when available, assist Tier 2 level (Mid and Junior level) technicians in troubleshooting and complex MACD (move, add, change, delete) tasks.
Basic Qualifications
• Provide a high-level of customer service through triaging incidents and escalating when necessary. Emphasis on Customer Advocacy.
• Resolve issues for CCaaS Genesys Cloud CX incidents and requests in a timely manner, working collaboratively with primary service desk level 1 techs.
• Respond to and resolve inbound CCaaS end user ServiceNow support tickets in a timely manner.
• Able to prioritize dynamically when multiple incidents are in play, such as P1, P2 and/or P3 tickets/incidents.
• Excellent US English communication skills and able to establish trust relationship with customers, ensuring regular/timely/understandable progress updates.
• Work with system and application owners to remediate reoccurring issues.
• 3+ years experience with ServiceNow, Jira and Confluence (or Rally) systems.
Required Qualifications
• Bachelors Degree and 8 Years of relevant UC and Contact Center work experience.
• Prior Genesys Cloud CX and Genesys PureConnect Experience.
• ServiceNow (3+ years experience) on Ticket and Incident Management.
• Broad knowledge of networking (Routing, Switching, Wi-Fi, Internet), Windows and Linux Desktops.
• Strong knowledge on Cloud based solutions (Amazon AWS, Microsoft Azure).
• 3-5 years experience with MS TEAMS.
US Citizen or Green Card/Perm Res required
#zr
Company DescriptionTechnical Services Company that services the Defense and Aerospace IndustriesCompany DescriptionTechnical Services Company that services the Defense and Aerospace Industries
-
Cloud Systems Engineer III
5 days ago
Washington, Washington, D.C., United States Zivaro Inc Full timeJob SummaryWe are seeking a highly skilled Cloud Engineer III to join our team at Zivaro Inc. This role requires a strong background in AWS and Red Hat Enterprise Linux, with experience in cloud system engineering, infrastructure management, and security.Key ResponsibilitiesDesign, implement, and manage cloud infrastructure on AWS and RHELDevelop and...
-
Cloud Systems Engineer III
3 weeks ago
Washington, Washington, D.C., United States Zivaro Inc Full timeJob SummaryWe are seeking a highly skilled Cloud Systems Engineer III to join our team at Zivaro Inc. This role will involve contributing to an integrated team environment with other systems, software, and specialty engineers to develop solutions that include a background in all aspects of the systems engineering life cycle.Key ResponsibilitiesCloud...
-
Cloud Systems Engineer III
3 weeks ago
Washington, United States Zivaro Full timeJob SummaryWe are seeking a highly skilled Cloud Systems Engineer III to join our team at Zivaro. As a key member of our integrated team, you will contribute to the development of solutions that encompass all aspects of the systems engineering life cycle.Key ResponsibilitiesTechnical Expertise: Possess a strong understanding of Linux, including SELinux,...
-
Cloud Systems Engineer III
4 days ago
Washington, Washington, D.C., United States Zivaro Inc Full timeJob SummaryWe are seeking a highly skilled Cloud Engineer III to join our team at Zivaro Inc. This role requires a strong background in cloud engineering, with a focus on AWS and Red Hat Enterprise Linux.The successful candidate will have a deep understanding of cloud infrastructure, security, and architecture, as well as experience with containerization,...
-
Fluids Systems Engineer III
2 weeks ago
Washington, Washington, D.C., United States Blue Origin Full timeAbout the RoleWe are seeking a highly skilled Fluids Engineer III to join our team at Blue Origin. As a key member of our Lunar Permanence business unit, you will play a critical role in developing the fluid systems for our Blue Moon lander product lines.ResponsibilitiesDesign and develop fluid systems, including specifications and procurement of components,...
-
HVAC Control Systems Engineer III
2 weeks ago
Washington, Washington, D.C., United States Pacific Northwest National Laboratory Full timeAbout the RoleWe are seeking a highly skilled HVAC Control Systems Engineer III to join our team at Pacific Northwest National Laboratory. As a key member of our Electricity Infrastructure and Buildings Division, you will play a critical role in advancing the transition to a decarbonized, efficient, resilient, and secure energy system.Key...
-
Data Engineer III
1 hour ago
Washington, Washington, D.C., United States Crystal Equation Corporation Full timeData Engineer IIICrystal Equation Corporation is seeking a highly skilled Data Engineer III to join our team. As a key member of our data engineering team, you will be responsible for designing, developing, and maintaining large-scale data management systems.Key Responsibilities:Design and implement highly scalable data management systems to meet business...
-
Systems Engineer
7 days ago
Washington, Washington, D.C., United States American Systems Full timeJob Title / LevelSystems Engineer (HYBRID) - CBP BI or TS Clearance RequiredClearance Required:DHS ClearanceLocation:Washington, DC 20373 US (Primary)% Travel0 - 10%Job DescriptionAre you a skilled Systems Engineer with a proven track record in creating cutting-edge digital solutions that elevate the efficiency and effectiveness of homeland security? If so,...
-
Level III System Administrator
3 days ago
Washington, Washington, D.C., United States Group SSI Full timeJob DescriptionGroup SSI is a leading provider of cleared professionals and solutions to the Department of Defense, Department of State, and other government agencies. We are seeking a highly skilled and experienced Level III System Administrator to join our team.The successful candidate will be responsible for assessing current network server systems and...
-
Civil Engineer III
1 week ago
Washington, Washington, D.C., United States Bowman Consulting Group, Ltd. Full timeJob Title: Civil Engineer IIIWe are seeking a highly skilled Civil Engineer III to join our team at Bowman Consulting Group, Ltd. in Washington, D.C.About the Role:This is a challenging and rewarding opportunity for a Civil Engineer III to work on complex civil engineering projects, utilizing their expertise in design, planning, and project management. The...
-
Process Engineer III
3 weeks ago
Washington, United States Carpenter Technology Corporation Full timeDynamet Incorporated, based in Washington, Pa., is a leading domestic and international supplier of titanium alloy products. Acquired by Carpenter Technology in 1997, Dynamet supplies titanium bar, wire, fine wire, strip, and precision shapes for the aerospace, medical, consumer, motorsports and recreation industries. Committed to offering excellence and...
-
Senior Systems Engineer
6 days ago
Washington, Washington, D.C., United States American Systems Full timeJob Title / LevelSystems Engineer - SME (HYBRID) - CBP BI or TS Clearance RequiredClearance Required?DHS ClearanceLocation:Washington, DC 20373 US (Primary)% Travel0 - 10%Job DescriptionAre you a dynamic Systems Engineer with previous experience in execution of the DHS systems engineering lifecycle (SELC) and familiarity with DHS acquisition lifecycle...
-
Lead Systems Engineer
1 month ago
Washington, Washington, D.C., United States AMERICAN SYSTEMS Full timeSenior Systems Engineer PositionPublic Trust Clearance RequiredLocation: Remote/HybridTravel: MinimalWe are in search of a Senior Systems Engineer possessing a Public Trust Clearance and a minimum of 5 years of relevant experience to contribute to our Library of Congress initiative.Key Responsibilities:Enhance enterprise monitoring applicationsSet up...
-
Lead Systems Engineer
4 weeks ago
Washington, Washington, D.C., United States AMERICAN SYSTEMS Full timeSenior Systems Engineer PositionPublic Trust Clearance RequiredLocation: Remote/HybridTravel: MinimalWe are looking for a Senior Systems Engineer with a valid Public Trust Clearance and a minimum of 5 years of relevant experience to contribute to our significant project with the Library of Congress.Key Responsibilities:Enhance enterprise monitoring...
-
Lead Systems Engineer
1 month ago
Washington, Washington, D.C., United States AMERICAN SYSTEMS Full timeSenior Systems EngineerPublic Trust Clearance RequiredLocation: San Diego, CA, Washington, DC (Primary)Travel: 0-10%We are looking for a highly skilled Senior Systems Engineer with a Public Trust Clearance and a minimum of 5 years of relevant experience to contribute to our Library of Congress initiative. This position offers a remote/hybrid work...
-
Lead Systems Engineer
4 weeks ago
Washington, Washington, D.C., United States AMERICAN SYSTEMS Full timeSenior Systems Engineer PositionPublic Trust Clearance RequiredLocation: San Diego, CA, Washington, DC (Primary)Travel: 0-10%We are in search of a Senior Systems Engineer who possesses a Public Trust Clearance and has a minimum of 5 years of relevant experience to contribute to our Library of Congress initiative. This role offers flexibility with...
-
Lead Systems Engineer
1 month ago
Washington, Washington, D.C., United States AMERICAN SYSTEMS Full timeSenior Systems EngineerPublic Trust Clearance RequiredLocation: San Diego, CA, Washington, DC (Primary)Travel: 0-10%We are looking for a Senior Systems Engineer with a Public Trust Clearance and a minimum of 5 years of relevant experience to contribute to our project with the Library of Congress. This position offers a remote/hybrid work environment.Key...
-
Lead Systems Engineer
1 month ago
Washington, Washington, D.C., United States AMERICAN SYSTEMS Full timeSenior Systems Engineer PositionPublic Trust Clearance RequiredLocation: Remote/HybridTravel: MinimalWe are looking for a Senior Systems Engineer who holds a Public Trust Clearance and possesses a minimum of 5 years of relevant experience to contribute to our initiatives at the Library of Congress.Key Responsibilities:Enhance enterprise monitoring...
-
Structural Engineer III
2 months ago
Washington, United States RealStreet Full timeSince 2001, RealStreet has connected management executives for the construction industry to contractors working on commercial and government projects. As a leading firm in the country which specializes entirely in senior level construction employment, we have cultivated long-term relationships with many of the industry's leading companies enabling us access...
-
Structural Engineer III
2 months ago
Washington, United States RealStreet Full timeSince 2001, RealStreet has connected management executives for the construction industry to contractors working on commercial and government projects. As a leading firm in the country which specializes entirely in senior level construction employment, we have cultivated long-term relationships with many of the industry's leading companies enabling us access...