Manager, Key Account

2 weeks ago

Kent, United States Twin-Star International Inc Full time
Job DescriptionJob Description

General Summary

The Manager, Key Account executes TSH’s Ecommerce growth strategy, advances the company’s Ecommerce presence in pure play and brick and mortar accounts while developing the online channel in all functional sales capabilities, including: Product availability, Pricing, Shopper Marketing, and Customer development, as well as serve as a performance expert including ePOS trends, post e-promotion analysis, optimal e-assortment and seasonal/promotional guidance.

This position will have account responsibility for Classic Accessories key accounts.

Primary / Key Essential Functions and Responsibilities

  • Build and implement the go-to-market strategy, by Channel – Collaborate with customers and internal teams for effective product assortment, e-shelf merchandising, and promotions and pricing recommendations
  • Key point of contact / ownership of each Ecommerce expansion project (internal and external partners) – align internal goals & lead customer joint business planning
  • Plan and execute key item promotional strategy to align with customer event calendars/deliver sales plan
  • Coordinate growth effort across all key stakeholders – driving key projects to deliver growth with local teams / consolidate and communicate Ecommerce customer financial outlook
  • Responsible for ongoing plan optimization – scoping business opportunities for internal review as well as ensure flawless execution with the local customer partners
  • Monitor the competitors' brands and products as well as our market share, competitor market share, and target market share to understand shopper trends and opportunities and communicate to appropriate sales and trade management.
  • Negotiate and manage trade funds to create customer and company value by consistently measuring and enforcing trade terms and identifying opportunities for improvement.
  • Develop reporting standards and metrics to communicate performance to the team and upper-level management (POS analytics, collection, analysis, communication)
  • Determine SKU placement across online sales channels to maximize results
  • Develop best practice to maximize Return on Marketing Investment
  • Use tactical skills, experience, and talents to deliver innovative thinking for the website product line experiences
  • Partner with digital content team to develop the immediate and ongoing content and marketing support strategy
  • Manage catalog changes, navigate shipping challenges, troubleshooting, and provide proactive issue resolution
  • Coordinate and leads cross functional teams (EDI, Finance, Operations, Marketing, etc.)
  • Other duties as assigned by the supervisor

Education and/or Experience and Qualifications

Minimum Education: bachelor’s degree (B.A./B.S.) in Business Administration or similar field, Master’s Degree (MBA) a plus

Minimum Experience: Four to six (4-6) years’ experience in working in a consumer-packaged goods (CPG), fast moving consumer goods (FMCG) and/or consumer durable goods industry driving business with key strategic customers. Two (2) years Ecommerce experience preferred

Knowledge, Skills, and Abilities

  • Proven analytical and strategic experience with the ability to embrace the challenge of dramatically increasing Ecommerce revenue
  • Strong understanding of financial profitability metrics in order to plan new item prices and promotional event pricing profitably/in line with targets
  • Proven track record as a strong leader that delivers against business objectives
  • Experience working within the ecommerce industry
  • Strong decision-making skills with an understanding of where projects fit into overall Company and development strategies
  • Deep knowledge of Ecommerce product flow and web store performance optimization
  • Ability to work effectively and collaboratively across lines of business
  • Strong quantitative ability and comfort with data driven decision processes; a strong understanding of the key metrics to drive the business is expected of this executive
  • Demonstrated ability to thrive in a fast paced, rapidly changing environment
  • Ability to operate independently given direction, and bring ideas and solutions to issues raised
  • Interpersonal savvy; an ability to effectively work with and connect with all levels of employees across multiple functions and geographies
  • Detail-oriented, operationally focused, strong written and verbal communication
  • Experience developing or driving a business

Financial Responsibility

Ensures TSH profitability within the eCommerce channel

Management / Supervisory Authority

None

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to outside weather conditions.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation as determined on a case-by-case basis.

Job Type

  • Full-time/salaried

Pay

  • $70,000k – $85,000k

Benefits

  • 401(k) plan with Safe Harbor Match
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off: Accrual of up to 80-120 hours per year based on tenure
  • Paid Holidays: 12 Paid Holidays per year
  • Parental Leave
  • Retirement plan
  • Vision insurance

Schedule

  • 8-hour shift
  • Monday to Friday

Work Location:

  • On-site

Standard Specifications

The above statements are intended to describe the general nature and level of work performed and represent minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

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