SharePoint Operations Specialist
2 days ago
*Local to the triangle region of NC, preferred
*This is a hybrid position with 1-2 days/month onsite for meetings
Description:
- The clients’ Engineering Content Management ECM department is looking for a contractor for a 12-month engagement that is an expert with web content updates and support of user access roles/permissions for our SharePoint on premise platform.
- Our ideal candidate must bring a blend of outstanding customer service urgency self-direction and technical know-how.
Responsibilities:
- Provide prompt effective and courteous support for all SharePoint-based application solutions within the ECM portfolio supporting the client’s transportation lifecycle.
- Monitor ServiceNow ensuring timely responses to problems questions and requests.
- Resolve end user issues swiftly involving technical experts when needed.
- Create and provide help documentation for common problems.
- Gather and report issues on EAS systems during the daily executive status call.
- Create new sites for Conceptual Express Designs Preconstruction Projects and upcoming Construction contracts both on request and proactively.
- Create and maintain access groups for various partners and internal teams.
- Perform annual audits of access groups to ensure accurate membership and contact information.
- Approve requests for lettings and grant access to Conceptual Express Design and Preconstruction Project sites.
- Assist with ad hoc testing of new application development features as needed
Required Skills/Knowledge/Experience:
- In-depth experience with SharePoint, Required 10 Years
- Experience with Active Directory, Required 10 Years
- Extensive experience with SharePoint security groups, Required 10 Years
- Experience with ServiceNow, Required 10 Years
- Strong written and verbal communication skills, including ability to guide and troubleshoot customers issues through resolution., Required 10 Years
- Ability to be proactive and work independently, Required 10 Years
- Microsoft Suite experience (e.g., Outlook, Word, Excel, PowerPoint, Teams), Required 10 Years
- Proven experience writing clear and concise help documentation for common problems, Required 10 Years
- Understanding of NCDOT transportation life cycle business processes, Highly desired 3 Years
- Ability to work with customers at different levels of the department as well as external customers., Required 10 Years
- Experience with NCID, Highly desired 3 Years
- Experience with NCDOT, Desired 3 Years
- Familiarity with GIS, ProjectWise or HiCAMS, Nice to have 3 Years
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration
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