E-Commerce Billing and Collections Specialist
1 week ago
Alliance Industrial Solutions has partnered with a multinational retail and wholesale company that operates grocery stores and e-commerce businesses in Europe and the United States and we are looking for an E-Commerce Billing and Collections Specialist
Pay: $20-$24/hr BOE
Position Summary:
- Oversee assigned portfolio for billings and collections for eCommerce accounts.
- Prioritize collections based on, but not limited to, ageing and dollar amount.
- Perform account reconciliations for consumer accounts.
- Review open balances to ensure proper application.
- Coordinate refunds due to poor quality, missing items, and/or poor service.
Duties and Responsibilities:
- Monitors compliance of the Accounts Receivable approval policies for invoices, credit memo, and payback transactions.
- Maintains policy and procedures for assigned processes.
- Partner and collaborate with cross-functional departments to ensure Ecommerce systems are working effectively and assist to resolve business issues.
- Conducts research and analysis on consumer accounts and performs QA on the GenPact team.
- Assist with consumer escalations from the GenPact partners.
- Communication with Ecommerce customers to collections efforts.
- Communication with store team members on eCommerce accounts.
- Assist with projects and other duties as assigned.
Requirements:
- Bachelor’s degree in Accounting or Business Administration or related field or five (5) + years of Accounts Receivable or Accounting experience in a fast paced dynamic environment.
- Demonstrated understanding of accounting theories, methodologies, principles and practices, and the impact of departmental transactions to the financial statements
- Knowledge of credit and collections techniques, revenue recognition rules, and general accounting requirements
- Strong working knowledge of Microsoft Excel, Word and Power Point, experience with complex spreadsheets, including lookups, pivot tables, etc.
- Experience with account analysis, budgeting and forecasting.
- Experience with or ability to use query tools for reporting.
- Strong oral and written communication skills; able to confidently and effectively communicate with both internal and external business partners.
- Analytical skills.
- Strong customer service skills.
- Strong organizational skills, ability to work on multiple tasks concurrently.
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