Customer Service Rep

7 days ago

Carlisle, United States Allen Distribution Full time
Job Type

Full-time

Description

Job Title: Customer Service Representative

Department: Office Operations

Reports To: Manager, Office Operations

Position Type: Full Time Non-Exempt

Shift/Schedule: 1st Shift - 7:30am to 4:00pm - Monday through Friday with O/T when required

Pay Rate: $20.00/ Hourly

Purpose of Position To ensure that all customers receive a timely, accurate and customized invoice

Values and Business Practices
  • Customer First - We deliver on what we promise to our customers with a positive attitude
  • We treat everybody with respect and dignity
  • We operate with high business ethics
  • We are a good corporate citizen
  • We value our professional relationships
  • We strive to have a "Continuous Improvement Culture"
  • We are committed to the safety of our employees and our equipment/facilities
Company Expectations Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Flexibility:

Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability:

Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.

Attitude:

Maintains a "Whatever it Takes" attitude. Lives by company stated values and inspires others.

Willingness to learn:

Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

Initiative:

Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.

Quality of Work:

Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work.

Understands the importance of "Only Handle It Once - OHIO", by completing work correctly the first time.

Follows directions:

Follows all written and verbal instructions provided by management, project leader, etc...

Communication:

Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.

Appearance:

Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Position Competency
  1. The understanding of invoicing and billing processes and procedures.
  2. Working knowledge of Microsoft Word Suite and ability to learn WMS.
  3. The ability to provide administrative support.
Position Expectations
Customer Invoicing and Billing
  1. Month end invoicing to be completed within 5 business days of EOM or directed by customer.
  2. Speed should never compromise accuracy.
  3. Monitor and record external invoice errors on Clerical Error Spreadsheet.
  4. Suggest ways to improve the accuracy and efficiencies of invoicing.
  5. Ensure invoices are updated accurately with price changes based on contracts or addedums.
  6. Process daily invoicing accurately for Value Add and Transportation (if applicable).
  7. Process billing according to customer billing procedures.
  8. Meet customer based periods by ensuring all billings is complete by set deadline.
  9. Keep customer files current.

Back Up/Main Office Responsibilities
  1. Assist with coverage of Reception desk by answering phones and greeting visitors Answer phone by the third ringing cycle.
  2. Cross-train on other customer invoice processing to provide account converge when needed.

Administrative Support
  1. Provide administrative support to management team as needed.
  2. Maintain a secure, well organized area free from clutter with information easily accessible to others.
  3. Understand the functionality of Warehouse Management System and Transportation Management System.

Customer Communication
  1. Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.

These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution.

Customer Service Representative

Salary Description

$20.00/HourlyLearn More

  • Retail Specialist

    7 days ago

    Carlisle, United States Rep Fitness Full time

    JOB DESCRIPTIONJob Title: Retail Specialist Department: Sales and Service Reports To: East Coast Retail Manager FLSA Status: Non-Exempt Compensation Base Range: $20.00-$22.00 Hourly WHO WE ARE: REP designs world-class, innovative gym equipment that is sold around the world, and we are now expanding into apparel, supplements, athletes, and events. REP...

  • Fitness Equipment Specialist

    11 hours ago

    Carlisle, Pennsylvania, United States Rep Fitness Full time

    OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Specialist. As a member of our sales team, you will play a key role in providing exceptional service and support to our customers.Key ResponsibilitiesSales and customer serviceProduct knowledge and maintenanceOrder processing and fulfillmentCRM data entry...

  • Customer Service Rep

    4 weeks ago

    Carlisle, United States Allen Distribution Full time

    Job Type Full-time Description Job Title: Customer Service Representative Department: Office Operations Reports To: Manager, Office Operations Position Type: Full Time Non-Exempt Shift/Schedule: 1st Shift - 7:30am to 4:00pm - Monday through Friday with O/T when required Pay Rate: $20.00/ Hourly Purpose of Position To ensure that all customers receive a...

  • Customer Service Rep

    4 days ago

    Carlisle, United States Allen Distribution Full time

    Job Type Full-timeDescriptionJob Title: Customer Service RepresentativeDepartment: Office OperationsReports To: Manager, Office OperationsPosition Type: Full Time Non-ExemptShift/Schedule: 1st Shift - 7:30am to 4:00pm - Monday through Friday with O/T when requiredPay Rate: $20.00/ Hourly Purpose of Position To ensure that all customers receive a timely,...

  • Customer Service Rep

    4 weeks ago

    Carlisle, United States Allen Distribution Full time

    Job DescriptionJob DescriptionDescription:Job Title: Customer Service RepresentativeDepartment: Office OperationsReports To: Manager, Office OperationsPosition Type: Full Time Non-ExemptShift/Schedule: 1st Shift - 7:30am to 4:00pm - Monday through Friday with O/T when requiredPay Rate: $20.00/ Hourly Purpose of PositionTo ensure that all customers receive a...

  • Customer Experience Associate

    11 hours ago

    New Carlisle, Ohio, United States Domino's Pizza LLC Full time

    Looking for a challenging and rewarding role where you can make a real difference in people's lives? Look no further than Domino's! As a Customer Service Rep, you will play a vital role in delivering exceptional customer experiences and driving sales growth.">Our Ideal Candidate:Excellent communication and interpersonal skillsAbility to work in a fast-paced...

  • Customer Service Representative

    6 months ago

    Carlisle, United States The LaSalle Group Full time

    LaSalle Network is actively seeking a remote Customer Service Representative for one of our clients in the Carlisle, PA area! In this position, you will help customers with their online transactions and phone inquiries to help resolve questions they have while providing top notch customer service. If you are looking for the flexibility to work in aremote...

  • Oil Sales and Service Rep I

    2 months ago

    Carlisle, United States Clean Harbors Full time

    Safety-Kleen in Des Moines, IA is looking for a Local Class B Route Driver to join their safety conscious team! As a Local Class B Route Driver you will be responsible for pickup of waste oil and anti-freeze at customer locations such as garages, automotive dealerships, quick change oil companies, fleet maintenance facilities, bus companies, airports...

  • Oil Sales and Service Rep I

    2 months ago

    Carlisle, United States Clean Harbors Full time

    Safety-Kleen in Des Moines, IA is looking for a Local Class B Route Driver to join their safety conscious team! As a Local Class B Route Driver you will be responsible for pickup of waste oil and anti-freeze at customer locations such as garages, automotive dealerships, quick change oil companies, fleet maintenance facilities, bus companies, airports and...

  • Customer Service Representative

    2 weeks ago

    Carlisle, Pennsylvania, United States Palette Hotels Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Palette Hotels. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for providing exceptional customer service to our guests.

  • Customer Service Representative

    2 weeks ago

    Carlisle, United States XPO Full time

    What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: Transportation experience Excellent...

  • Customer Service Team Leader

    2 weeks ago

    Carlisle, Pennsylvania, United States Rite Aid Full time

    Job Title: Customer Service Team LeaderSalary: $40,000 - $60,000 per yearCompany Overview:Rite Aid is a leading health and wellness company dedicated to improving the lives of our customers. We are committed to providing exceptional customer service and creating a positive shopping experience.Job Description:The Lead Service Associate is responsible for...

  • Customer Experience Associate

    3 weeks ago

    Carlisle, United States Army & Air Force Exchange Service Full time

    Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exch Customer Experience, Associate, Retail, Experience, Customer

  • Traveling Customer Service Representative

    2 weeks ago

    Carlisle, United States Peoples Bancorp (OH) Full time

    Peoples Bank was established is 1998 and is dedicated to creating strong relationships with our customers. With branches in Indianola, Lacona, Milo, Carlisle, Pleasantville, Seymour, Knoxville, and Chariton Peoples Bank has become one of the fastest growing independent banks in the Midwest with assets exceeding $500 million. Our commitment is unwavering, our...

  • Sales Associate

    2 weeks ago

    Carlisle, Arkansas, United States Surplus City Full time

    About the RoleWe are seeking a highly motivated Sales Associate to join our team at Surplus City. This role is ideal for individuals who enjoy working in a fast-paced retail environment and providing exceptional customer service.

  • Customer Service Representative

    2 weeks ago

    Carlisle, Pennsylvania, United States ABM Industries Full time

    About ABM IndustriesABM Industries is one of the world's largest providers of facility services and solutions. With a comprehensive range of services, including janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions, ABM helps...

  • Customer Service Representative

    12 hours ago

    New Carlisle, Ohio, United States Dollar Tree Full time

    About the Role: We are seeking a highly motivated Customer Service Representative to join our team as a Retail Sales Associate at Dollar Tree. As a key member of our store team, you will be responsible for ensuring excellent customer service, operating a cash register, and maintaining a clean store environment.Key Responsibilities:Provide exceptional...

  • Customer Service Representative

    3 days ago

    Carlisle, Arkansas, United States Surplus City Full time

    We are seeking a friendly and out-going Customer Service Representative to join our team at Surplus City in Carlisle, PA. As a Cashier, you will be responsible for providing excellent customer service, operating cash registers, and maintaining a safe and clean working environment.About the RoleThis is an exciting opportunity to work in a fast-paced retail...

  • Customer Service Representative

    2 weeks ago

    Carlisle, Pennsylvania, United States Edward Jones Full time

    Company OverviewAt Edward Jones, we're committed to helping our clients achieve their long-term financial goals. As a Branch Office Administrator, you'll play a critical role in supporting our Financial Advisors and delivering exceptional service to our clients.

  • Meat Department Associate

    2 weeks ago

    Carlisle, Pennsylvania, United States The GIANT Full time

    The GIANT Company is a leading retail chain committed to making its stores and facilities better every day for team members, customers, and communities. We put our customers first, do what's right, win together, and make ideas happen.Job OverviewThis role plays a crucial part in helping customers and assisting in product receiving, inventory, and storage,...