VENUE MANAGER

2 weeks ago

Albany, United States Retail Group Of America LLC Full time
Job DescriptionJob Description

Venue Manager


The Venue Manager will work closely with the Area/Regional Manager and is responsible for effectively

leading and managing all operational aspects of the park. This position is responsible for accomplishing

performance objectives focused on driving sales and profitability based on set target. The role will ensure

brand standards are met with the objective of meeting or exceeding guest expectations. Creating and

supporting a culture that follows our Mission Statement.


Duties/Responsibilities:

 Functioning as the key strategic leader of the park with responsibility for all aspects of the operation,

including guest and team member satisfaction, performance management, and sales and revenue

generation

 Analyzing business results with the Area Manager and working with the Supervisory team to

implement effective strategies to address needs. Overseeing execution, removing obstacles to success

and ensuring appropriate resources are available to achieve business results

 Driving the sales culture in the park through active involvement in the sales process, including

implementing effective revenue management strategies and setting aggressive goals that will drive

the park’s financial performance

 Oversee team hiring, training, HR documentation and evaluations

 Manage Payroll percentages and budgets and executes efficient and cost effective weekly schedules

 Manage the cash reconciliation and audit functions for the location. Ensure compliance with all

company Loss Prevention policies and procedures

 Interact with corporate team and individual department heads to ensure that store’s operation

priorities are aligned and compliant with company direction

 Implements and enforces policies and procedures of the company to ensure maximum income from

all areas of the business under direct supervision

 Prepares reports and present audit results and action plans on issues regarding sales, operations,

safety, security, cleanliness, facility maintenance and human resources

 Striving each day to lead an operational sound park, with peak safety and security standards,

awareness of all operational processes and the ability to coordinate those processes through the

Supervisory team

 High regard and attention to facility cleanliness, operational excellence through the park and park

systems.

 Creating an environment in which all associates have the ability to reach their full potential

 Ensuring that all associate and business decisions are in line with Billy Beez’s Standard Operating

Procedure, Employee Handbook and Mission Statement


Required Skills/Abilities:

 Proven track record in delivering financial results, enhancing profitability, sustainability and

creativity across all channels in alignment with business strategy.

 Proven track record of building a cohesive team and facilitating goal accomplishment

 Ability to inspire team members and to create a culture of care and accountability

 A demonstrated ability to assess and grow: people, operations, standards and revenue

 Proven ability to manage budget in a high volume environment


JOB DESCRIPTION

 Commitment to exceptional guest service with ability to solve problems under pressure while

maintaining a professional and friendly environment

 Strong communication and listening skills, excellent speaking, reading and writing skills

 Excellent leadership skills with a lead by example attitude.

 Excellent verbal and written communication skills

 Excellent interpersonal and customer service skills

 Excellent organizational skills and attention to detail

 Excellent time management skills with a proven ability to meet deadlines

 Ability to function well in a high-paced and at times stressful environment

 Proficient with Microsoft Office Suite or related software

Education and Experience:

 Minimum of 3 years’ experience in a management or leadership position

 Strong organizational, problem-solving skills

 Ability to manage priorities and workflow as well as working with a team

 Strong interpersonal and communication skills

 Formal management training(optional)

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