Electronic Service Manager

1 week ago

Casper, United States Uniwyo Federal Credit Union Full time
Job DescriptionJob Description

Position: Electronic Services Manager

Hiring Range: $55,875.62 to $62,000 DOE

Benefits: Yes

FLSA Status: Exempt

Employment Status: Full Time

Location: Casper, Wyoming (on site)



EXAMPLES OF DUTIES: The Manager of Electronic Services will leverage electronic services to efficiently meet members’ needs. Expertise in these services is crucial for troubleshooting and resolving issues swiftly, ensuring that members receive the support they expect. Staff must be equipped with the knowledge to navigate various platforms and technologies, enabling them to address inquiries and concerns effectively. This expertise not only enhances member satisfaction but also promotes confidence in the credit union's commitment to quality service.

Project implementation plays a vital role in enhancing the range of electronic services offered. Active involvement in these projects allows for the integration of innovative e-service products that align with members’ expectations. By collaborating with cross-functional teams, staff can contribute valuable insights that help shape the development and rollout of these services. This proactive approach ensures that electronic solutions are both user-friendly and in compliance with regulations, ultimately facilitating a seamless experience for members.

Maintaining effective employee relations is paramount for cultivating a motivated and knowledgeable workforce. By supervising Electronic Services Specialists on a daily basis, management can provide real-time coaching and feedback, fostering an environment of continuous improvement. This hands-on approach not only enhances team performance but also builds a cohesive unit that is well-versed in the latest electronic services. A well-trained staff is essential for maintaining high standards of service, ensuring that members receive accurate and courteous assistance at all times.

Training materials are essential tools for ensuring that both staff and members are informed about the electronic services available. Developing and maintaining these resources allows for consistent messaging and understanding of product offerings. Furthermore, administrative duties related to the electronic services position, such as communication with the VP Project Management and conducting OKRs, are crucial for aligning team goals with the overall mission of the credit union. These responsibilities ensure that the team remains focused and equipped to meet evolving member electronic needs.

Recruiting and training new employees is another key aspect of sustaining a high level of service. The hiring process must be thorough, ensuring that candidates are well-suited for their roles. Once hired, new employees must receive comprehensive training in the computer systems and procedures relevant to their jobs. This foundational knowledge is critical for efficient service delivery and adherence to credit union policies and regulations, particularly those related to electronic services.

Moreover, an in-depth understanding of industry regulations, such as Regulation E, Visa rules, and NACHA guidelines, is essential for maintaining compliance and safeguarding member interests. Ensure timely processing of ACH files and the management of card disputes (including a monthly review/balancing of the GL) are vital components of this role, reinforcing the importance of diligence and adherence to established timelines. Through these efforts, the credit union can ensure the integrity and reliability of its electronic services, ultimately benefiting all members.

Will also require active participation in monthly meetings, where you will provide updates on key initiatives and communicate relevant information to the appropriate teams. Additionally, you will be responsible for completing monthly electronic service reports, offering insights on product usage, and sharing feedback to the Vice Presidents to support continuous improvement and strategic decision-making.

Performs other duties as assigned or required.

KNOWLEDGE, SKILLS, AND OTHER CHARACTERISTICS:

  • Ability to multi-task.
  • Maintains a calm and courteous demeanor in demanding situations.
  • Educated in credit union policy and regulations that pertain to electronic services.
  • Provide accurate, courteous, friendly, timely and professional service to all members.
  • Develop an understanding of credit union history, philosophy, and comply with all operational policies and procedures.
  • Knowledge of internal and external use of products and services.
  • Knowledge of NCUA rules and regulations.
  • Skill in assessing, prioritizing multiple tasks, projects and demands to meet deadlines.
  • Skill in assessing, analyzing, identifying, and recommending solutions to problems.
  • Promote the well-being of our members, volunteers, employees, and community. Establishing and maintaining effective working relations with co-workers, volunteers, community, representatives from other credit unions, general public and/or others having business with UniWyo CU.
  • Skill in operating a personal computer utilizing a variety of software and operating systems/applications.
  • This position requires managerial experience, including overseeing teams, managing project timelines, and driving performance to achieve organizational goals.

MINIMUM QUALIFICATIONS:

A high school diploma or GED AND two (4) years of relevant banking, service or closely related experience OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

ADDITIONAL REQUIREMENTS:

  • Must be proficient in word processing and current spreadsheet software. Excellent written, oral, and interpersonal communication skills.
  • Maintains a professional work environment and businesslike appearance.
  • May be required to move and/or transport heavy, bulky supplies, materials and/or other items weighing up to 30 pounds.
  • May be exposed to potential physical harm and infectious diseases.
  • May be required to work outside the traditional work schedule.

HOW TO APPLY:

An application is required through UniWyo Credit Union Human Resources, or https://www.uniwyo.com/Connect/About/Careers. Interested applicants in need of reasonable accommodations may call Human Resources at 307-709-7207. Application deadline: 12/06/2024.

EOE/ADA employer.

Most communication will be done electronically. Please check email, including spam folders.

  • Service Manager

    1 month ago

    Casper, Wyoming, United States Perkins Restaurant & Bakery - Sugarland Enterprises, Inc. Full time

    About the RoleAt Perkins Restaurant & Bakery, we're passionate about delivering exceptional guest experiences and creating a welcoming atmosphere for our customers. As a Service Manager, you'll play a vital role in ensuring our restaurants run smoothly and efficiently, while maintaining the highest standards of quality and service.Key ResponsibilitiesAssist...

  • Field Operations Manager

    3 weeks ago

    Casper, Wyoming, United States BluePeak Advisors Full time

    **Job Summary**We are seeking a highly skilled Field Operations Manager to join our team at Bluepeak. As a key member of our operations team, you will be responsible for managing the installation and repair functions, including supervising technicians and partners, managing quotas and work schedules, and ensuring compliance with company guidelines.**Key...

  • Automotive Service Technician

    4 weeks ago

    Casper, Wyoming, United States Fremont Honda of Casper Full time

    About Fremont Honda of CasperFremont Honda of Casper is a dynamic and growing company that values its employees as its most vital asset. We strive to provide exceptional service to our customers and continuously work towards improvement.BenefitsComprehensive Group Health Insurance Plan401(K) Plan with Company MatchEmployee Discounts on Parts and...

  • Preconstruction Services Project Manager

    4 weeks ago

    Casper, Wyoming, United States Sletten Companies Full time

    Job OpportunityWe are seeking a skilled and experienced professional to join our team at Sletten Companies as a Preconstruction Services Project Manager.Key Responsibilities:1. Lead preconstruction coordination and scheduling, design and constructability reviews, and value engineering.2. Coordinate the preparation of RFQ/RFP responses and team interviews.3....

  • Fiber Network Operations Manager

    3 weeks ago

    Casper, Wyoming, United States Clarity Telecom LLC Full time

    Job DescriptionWe are seeking a highly skilled Fiber Network Operations Manager to join our team at Clarity Telecom LLC. As a key member of our operations team, you will be responsible for the management and development of supervisors and technicians, quota management and scheduling, and implementation of company procedures.Key Responsibilities:Manage...

  • Honda Service Technician

    1 month ago

    Casper, Wyoming, United States Fremont Honda of Casper Full time

    About Fremont Honda of CasperFremont Honda of Casper is a dynamic and growing company that values its employees as the most vital asset in the organization. We strive to provide exceptional service to our customers and are committed to continuous improvement.BenefitsGroup Health Insurance Plan to ensure your well-being and peace of mind401(K) Plan plus Match...

  • Service Order Coordinator

    4 weeks ago

    Casper, Wyoming, United States Cogent Full time

    About the RoleCogent is seeking a highly motivated and organized Service Order Coordinator to join our team in Casper. As a key member of our service department, you will be responsible for coordinating and scheduling service work for our Casper location.Key ResponsibilitiesPrepare and distribute timely service estimatesInterpret commitments made to...

  • Service Order Coordinator

    2 weeks ago

    Casper, United States Cogent Full time

    Service Order Coordinator About the OrganizationCogent is a growing, midwest company that provides creative and innovative fluid processing solutions. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity and Water Technology Group. Cogent...

  • Service Order Coordinator

    1 week ago

    Casper, United States Cogent Full time

    Service Order Coordinator About the OrganizationCogent is a growing, midwest company that provides creative and innovative fluid processing solutions. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity and Water Technology Group. Cogent...

  • Service Order Coordinator

    2 weeks ago

    Casper, United States Cogent Full time

    Service Order Coordinator About the OrganizationCogent is a growing, midwest company that provides creative and innovative fluid processing solutions. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity and Water Technology Group. Cogent...

  • Operations Manager

    4 weeks ago

    Casper, Wyoming, United States Ambipar Group Full time

    Job Title: Base Operations ManagerAt Ambipar Group, we are seeking a highly skilled and experienced Base Operations Manager to lead our team in various locations. As a key member of our organization, you will be responsible for directing day-to-day operations, ensuring customer satisfaction, and promoting sales and marketing for the assigned territory.Key...

  • Pump Service Technician

    2 months ago

    Casper, United States DXP Enterprises Full time

    Job DescriptionJob DescriptionDo you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual...

  • Contract Manager

    3 weeks ago

    Casper, Wyoming, United States Safariland Full time

    Job SummarySafariland is seeking a highly skilled Contract Manager to join our team. As a Contract Manager, you will be responsible for managing and executing technical contracts from award to close-out. This includes coordinating military testing iterations, performing periodic reviews of contracts, and providing resolution services whenever a situation...

  • Customer Service Rep

    1 month ago

    Casper, United States Manpower Full time

    Our client, a leading company in the manufacturing industry, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Office Department supporting various teams. The ideal candidate will be a team player, work well with others, and coordinate with various levels of management which will...

  • Electrical Engineer

    2 weeks ago

    Casper, United States Dragline Service Specialties Full time

    JOB SUMMARY The Electrical Engineer will support the various engineering and technical projects as well as selling objectives of Wyoming Machinery Company - Power Systems through direction and coordination by the Power Systems Engineering Manager.To include local project engineering and management, with an emphasis on supporting and managing the installation...

  • Customer Service Representative

    3 weeks ago

    Casper, Wyoming, United States Michael Lougee - State Farm Agent Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. In this role, you will be responsible for generating exceptional client experiences that reinforce the growth of our successful insurance agency.Key ResponsibilitiesManage customer inquiries and resolve issues in a timely...

  • Electrical Engineer

    3 weeks ago

    Casper, United States Dragline Service Specialties Full time

    JOB SUMMARY The Electrical Engineer will support the various engineering and technical projects as well as selling objectives of Wyoming Machinery Company - Power Systems through direction and coordination by the Power Systems Engineering Manager.To include local project engineering and management, with an emphasis on supporting and managing the...

  • Electrical Engineer

    3 weeks ago

    Casper, United States Dragline Service Specialties Full time

    JOB SUMMARY The Electrical Engineer will support the various engineering and technical projects as well as selling objectives of Wyoming Machinery Company - Power Systems through direction and coordination by the Power Systems Engineering Manager.To include local project engineering and management, with an emphasis on supporting and managing the...

  • Administrative Coordinator

    3 weeks ago

    Casper, Wyoming, United States Natrona County School District #1 Full time

    Job SummaryThe Administrative Specialist role at Natrona County School District #1 is a vital position that requires a highly organized and detail-oriented individual to provide administrative support to assigned personnel. This position involves representing the district in a professional manner, coordinating activities, and ensuring confidentiality and...

  • Financial Manager

    3 weeks ago

    Casper, Wyoming, United States The Sports Facilities Companies Full time

    Financial Manager OpportunityWYO Sports Ranch, a premier sport, recreation and entertainment destination, is seeking a skilled Financial Manager to join their championship-level team. As a key member of the organization, you will be responsible for all bookkeeping functions related to Accounts Payable, Accounts Receivable, Payroll, and General Accounting....