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Retail Team Leader

1 month ago


Fredericksburg, United States Matern Staffing Full time
Job DescriptionJob Description

Matern Staffing is hiring a Sales Team Lead for a nonprofit store in Fredericksburg, VA. As a Sales Team Lead, you will be responsible for supporting the managers in overseeing daily operations, ensuring a positive shopping experience for customers, and leading by example to uphold the company’s mission and values. 

The ideal candidate will possess strong organization and problem-solving skills, a passion for customer service, and the ability to motivate team members. If you are a results-driven individual with a proven track record in retail, we encourage you to apply and join the team. 

Salary & Benefits:  

  • $16.34/hr 

  • Dental insurance 

  • Employee discount 

  • Health insurance 

  • Paid time off 

  • Vision insurance 

Schedule:  

  • May include days, evenings, weekends, and holidays with occasional overtime 

What You’ll Do:   

  • Assists in managing and mentoring a diverse team of retail associates, fostering a collaborative and positive work environment 

  • Ensures exceptional customer service, addressing customer inquiries, and resolving cashier issues (voids, refunds, change, etc) promptly 

  • Support sales initiatives by maintaining attractive merchandise displays, monitoring stock levels, and assisting with pricing and promotions 

  • Develops employees through cross-training initiatives to build depth and grow skills-base 

  • Follows company policies and procedures to enforce company’s mission and maintain a safe work environment 

What You’ll Need:    

  • High School diploma or equivalent and at least 1 year's retail experience 

  • Excellent time management and prioritization skills, with a track record of proactive problem resolution 

  • Calmly and efficiently adapts, sees the potential for opportunity when challenges present themselves 

  • Friendly & positive personality for engaging with customers and driving excellent customer service 

  • Strong communication and leadership skills for interacting with and developing employees 

  • Ability to lift to 50 pounds 

About our client:  

Our client is an innovative and sustainable nonprofit organization that generates funding for job training programs, employment placement services, and other community-based initiatives by selling donated clothing and household items in over 3,300 retail stores across North America and through various e-commerce platforms. 

About Matern Staffing:  

For over 55 years Matern Staffing has built relationships with businesses and job seekers to provide staffing solutions and job opportunities to the areas of Virginia, Maryland, and beyond. We believe that when employees and business partners succeed, families and communities thrive.   

Matern Staffing is a V3 (Virginia Values Veterans) Certified Organization.   

Matern Staffing is an equal opportunity employer.