Shift Leader Position
5 days ago
About the Role:
As a Shift Leader at Grand Fitness, you will play a key role in ensuring the success of our team and delivering an exceptional member experience. This leadership position is responsible for overseeing team members during their shift, ensuring company policies, quality standards, and a superior member experience are provided.
Key Responsibilities:
- Organize shift schedules for team members.
- Monitor attendance, tardiness, and time off.
- Assign duties to specific employees based on role and skills.
- Supervise employees and assist with tasks as necessary.
- Supervise performance and share feedback with both upper management and team members.
- Train new and current team members on tasks.
- Handle customer issues and manage conflicts.
- Adhere to company policies and health, safety, and employment standards.
- Uphold integrity and security with member documents and sensitive information.
- Manage club cleanliness and maintenance to ensure all aspects of the club are in like-new condition.
- Execute retail transactions with accuracy and drive sales goals in compliance with our PCI policy.
Requirements:
- Must be 18 years of age.
- High school diploma/GED equivalent required.
- At least 6 months of supervisory experience, preferably in a retail setting.
- Willing to become CPR/AED Certified (Training provided by Planet Fitness).
- Strong customer service skills.
- Strong problem resolution skills.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Suite).
- Ability to lift up to 50 pounds.
- Ability to walk and stand for prolonged periods of time.
- Ability to continuously talk in person or on the phone during shift.
- Will occasionally encounter cleaning chemicals during shift.
Additional Information:
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state, and local laws.
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