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Collection Specialist
4 weeks ago
Key Responsibilities:
Manage a portfolio of accounts and engage with clients to collect outstanding balances.
Analyze and review client accounts to ensure accurate billing and identify payment discrepancies.
Negotiate payment terms and repayment plans that align with company policies.
Maintain detailed records of all communications and transactions with clients.
Collaborate with other departments, such as underwriting and customer service, to resolve issues and improve the collection process.
Ensure compliance with all legal and regulatory standards related to debt collection in the MCA industry.
Provide recommendations for improving collection strategies and reducing delinquencies.
Qualifications:
Proven experience as a Collection Specialist with at least 3 years in the industry, preferably in the Merchant Cash Advance (MCA) industry.
Strong on negotiation, communication, and interpersonal skills.
Ability to work independently, prioritize tasks, and meet deadlines.
Familiarity with legal regulations and compliance in debt collection.
High level of professionalism and ability to maintain positive client relationships.
