Lead Service Technician

1 week ago

Glen Burnie, United States YorkHoist Full time
Job DescriptionJob Description

Job Description:

We are looking for multiple highly motivated and experienced Lead Service Technicians (Levels 1 - 4) to join our fast-growing team out of our Glen Burnie, MD Service Branch. Lead Service Technicians report to the Branch Service Supervisor and Operations Manager. Lead Service Technicians must be self-starters and willing to work long hours and varied shifts with limited to no notice. This position may require travel up to 30% of the time, most deployments are 4 nights or less. Previous electrical, mechanical, rigging, and installation experience are required.

A minimum of 3 years previous crane service experience is required for this position If you have less than 3 years experience, consider applying for one of our available Service Apprentice or Service Technician positions.

This position requires a valid driver's license with no more than two (2) current moving violations.

  • $5,000 Retention Bonus
  • All Benefits and Perks start Day 1
  • NEW F250 Service Body Truck
  • Relocation Assistance Available

****ALL SERVICE EMPLOYEES DISPATCH FROM HOME AND ARE PAID FOR 100% OF TRAVEL TO AND FROM CLIENTS FACILITIES****

 

Compensation: Hourly Rate: $34 - $54 per hour including $3.00 per hour incentive pay, Semi-annual Performance Profit Sharing Bonus, and Year End Holiday Bonus.

  • Guaranteed minimum 40 hours per week
  • Overtime after 8 hours daily
  • $90 weekly on call bonus
  • Company provided hotel + $75 nightly per diem for out-of-town travel

 

Perks - Unmatched HCRBrands employee perks begin day 1

  • Company provided streaming subscriptions (Netflix, Hulu, ESPN+, etc)
  • ️‍Company provided gym and health membership (Golds, Planet Fitness, Peloton, etc.)
  • Company provided Sam's Club, Costco, or BJs Wholesale membership
  • Company provided home internet (Comcast, Verizon, Centurylink, etc.)
  • Company provided annual steel-toe safety shoe allowance
  • Company provided annual tool allowance

 

Hours: 6:30 AM - 3:00 PM (+ early starts, off shift work, and OT as dictated by the position).

 

Tasks/Requirements:

  • Abide by all company and departmental policies.
  • Answer Service Technician and Service Hand questions and provide technician assistance as necessary.
  • Attend and contribute during weekly department meetings.
  • Be the first point of escalation within the Service Department for your team.
  • Build and nurture relationships with your clients.
  • Communicate with the Project Coordination Department to address scheduling concerns and equipment needs.
  • Complete inspections and repairs on units sent to the YorkHoist shop.
  • Complete OSHA/MSHA inspections in a thorough and timely manner.
  • Complete safety, vendor, and client required training.
  • Do whatever it takes to ensure safety and client satisfaction every job, every time.
  • Identify and communicate potential prospects and project opportunities.
  • Lead installations of varying type of material handling and safety equipment.
  • Log time, daily receipts, parts, and safety concerns in the Fulcrum iPad App.
  • Manage your teams aggressive project deadlines while providing quality service.
  • Own and influence positive department moral and client first mindset within your team.
  • Own jobsite safety ensuring compliance with HCRBrands, OSHA, and client requirements.
  • Own your teams successes and failures.
  • Play an active role in hiring and training Service Hands and Service Technicians.
  • Provide ongoing employee feedback and assist the Branch Service Supervisor in preparing bi-monthly performance reviews.
  • Regularly lift, move, or hold items weighing 80lbs. or more.
  • Respond to 24/7 Repairs on both primary and secondary on-call rotations.
  • Troubleshoot mechanical and electrical issues (hoists, cranes, lifts, turners, etc.).
  • Work at height or in confined spaces for extended periods of time.
  • Work with other Lead Service Technicians on large jobs sites.
  • Work with Territory Sales to widen and deepen existing client relationships.
  • Work with the Branch Service Supervisor and Operations Manager to implement policies, processes, and procedures for your team.
  • Certified crane operator training (a plus)
  • Certified electrician (a plus)
  • Certified rigger (a plus)
  • Hydraulic troubleshooting experience (a plus)
  • Mig, Tig, and Stick welding experience (a plus)
  • OSHA 30 Hour training (a plus)
  • Previous service supervisory experience (a plus)

 

Benefits:

  • 401(k) with 4% company match
  • 4 Weeks Paid Leave (PTO and Sick Time)
  • Company provided Eye & Dental Insurance (100% for employee and dependents)
  • Company provided iPhone for business and personal use
  • Company provided Life Insurance
  • Company provided training
  • Company provided vehicle for business use (goes home with Technician)
  • Company sponsored employee events
  • Company sponsored health plan
  • Fast growing company, family atmosphere
  • Opportunity for promotion and growth
  • Raise after 90 days
  • Semi-Annual Performance Profit Sharing Bonus
Company DescriptionYorkHoist, a fast growing family owned and operated business, has been serving clients since 1975. When we say, "Family Owned, Family Operated, Family Values" we mean it. At YorkHoist, all employees are part of the HCRBrands family.

Client service and satisfaction using the latest trends and technology is our focus. In addition we strive to better the communities in which we live and work. We are actively searching for career minded individuals who are motivated, innovative, trustworthy, and loyal. If this describes you, join the fastest growing Industrial Solutions provider today.Company DescriptionYorkHoist, a fast growing family owned and operated business, has been serving clients since 1975. When we say, "Family Owned, Family Operated, Family Values" we mean it. At YorkHoist, all employees are part of the HCRBrands family.\r
\r
Client service and satisfaction using the latest trends and technology is our focus. In addition we strive to better the communities in which we live and work. We are actively searching for career minded individuals who are motivated, innovative, trustworthy, and loyal. If this describes you, join the fastest growing Industrial Solutions provider today.

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