Centralized Application
4 weeks ago
Position: Centralized Application & Lease Specialist
Department: Operations
Reports to: Team Lead – Area Manager
Location: Los Angeles (Corporate Office)
FLSA Status: Exempt
Company Overview
MJW Investments is a premier real estate investment firm specializing in the acquisition, development, and asset management of multifamily and student housing properties. With over 35 years of experience and a historical transaction volume exceeding $1 billion, we manage nearly 2000 multifamily units and 7500 student housing beds across nine states. Our company thrives on revitalizing and repositioning properties to enhance economic prosperity and enrich individual lifestyles. Recognized by the Los Angeles Business Journal as one of Southern California's largest developers, we pride ourselves on delivering community-focused, innovative projects.
Position Summary
The Centralized Application & Lease Specialist is responsible for administering the full application review and lease generation process across a designated region. You will collaborate closely with the onsite community management teams to ensure a seamless move-in experience for new residents. This role includes application approvals, income verification, collection of lease signatures, and ensuring compliance with company and legal standards throughout the leasing process.
Key Responsibilities
Application and Lease Management
- Administer the full cycle of application review, approval/denial, income verification, lease generation, and signature collection.
- Ensure accuracy and completeness of lease information and documents in accordance with MJW's legal and audit requirements.
- Verify resident qualifications, government-issued photo IDs, and other required documents prior to generating leases.
- Adhere to federal, state, and local Fair Housing regulations during the application and lease process.
Collaboration with Onsite Teams
- Partner with onsite community management to ensure a smooth transition during the application and move-in process.
- Notify future residents of their application status and coordinate the completion of lease paperwork, including deposits and required documentation.
Operational Oversight
- Maintain accurate resident ledgers, apply concessions, and ensure ledger adjustments are accurate in collaboration with the Business Managers.
- Thoroughly enter application data into the company's CRM system, maintaining meticulous records and notes in Sugar CRM, Onesite, and Text line.
Customer Service and Compliance
- Provide superior customer service to prospective residents and internal teams to ensure seamless leasing experience.
- Ensure compliance with mandatory renters' insurance policies and follow company protocols before move-ins.
- Assist team members with application follow-ups and handle customer inquiries regarding lease details, amenities, and the surrounding area.
Process Improvement and Reporting
- Collaborate with internal MJW teams to improve access to data, automations, and reporting that supports department efficiency.
- Identify opportunities for growth and innovation within the department and contribute to strategic initiatives.
Qualifications
- Bachelor’s degree or equivalent combination of education and experience preferred.
- 2+ years of direct customer service and support experience.
- 2+ years of office administration experience preferred.
- Property management and leasing experience preferred.
- Proficiency in Microsoft Office applications (Word, Excel), and CRM systems such as Sugar CRM.
- Strong attention to detail, organizational skills, and the ability to manage multiple tasks
Job Type: Full-time
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
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