Member Events Manager

4 weeks ago

Miami, United States Soho House & Co. Full time
Job DescriptionJob Description

Scope of the Job

Job Purpose:

The Members Events Manager is responsible for managing the planning, programming, and execution of all member events at a specific Soho House location, working closely with the Head of Member Events for North America to align with overall strategy and direction. This role will manage one Events Coordinator and focus on creating a calendar of innovative, tailored events that reflect the unique identity of the House and its membership profile.

This position will ensure that member events support the House's creative, cultural, and community-driven ethos while driving member engagement and satisfaction. The role will also be responsible for managing the event budget, tracking success, and reporting on key performance metrics.

The Members Events Manager is the key point of contact for internal stakeholders and members to ensure all events are produced to the highest standards, align with Soho House values, and contribute to the overall business goals.

Key Responsibilities:

  • Event Strategy & Planning:
  • Develop a strategic events plan for the House, aligning programming with House Identity Plans and the specific membership profile at each House to attract and retain members.
  • Work closely with the Head of Member Events for North America on overall strategy and direction, ensuring that all events are consistent with Soho House values and creative standards.
  • Create a quarterly calendar of events, programming diverse and innovative experiences that resonate with the local creative community and Soho House's global identity.

Event Programming & Production:

  • Plan, produce, and execute a wide range of member events, from intimate gatherings to large-scale House Parties, ensuring the highest creative standards.
  • Oversee all aspects of event production from small to large, including vendor coordination, logistics, creative development, and on-site execution.
  • Be present at important/key events through the week/evening/weekend/public holidays whilst also delegating to MR or other departments to help facilitate events where it is not necessary for you to be present.
  • Take a lead on fulfilling partnership requirements and budget spend on Tier 2 events in the House, such as Secret Sounds.
  • Curate events that inspire and connect members, using storytelling, creative experiences, and talent bookings that are in line with the Soho House vision.
  • Provide members with opportunities to engage with one another through events, while encouraging member-led event initiatives.
  • Manage existing and new relationships with members who either run events or would like to run events, maintaining the delicate dynamic and efficient communications at all times.

Collaboration & Cross-Functional Coordination:

  • Collaborate and build relationships with the Regional Director, General Manager, Membership teams, Operations teams, and other internal departments (creative, content, design, digital, etc.) to deliver events that meet business objectives and drive member enjoyment.
  • Act as the key liaison between the House and external vendors, artists, and creatives, ensuring smooth collaboration and high-quality event delivery.

Event Success & Feedback:

  • Track and report on event success reviewing KPIs and metrics provided by the data team, such as member bookings, attendance, and feedback.
  • Use feedback to continually optimise programming, ensuring events remain relevant and in demand by all members.
  • Work with the Head of Member Events for North America to review the performance and impact of the event programming and make data-driven improvements.

Budget Management:

  • Manage the full event budget for the House, ensuring events are delivered on time and within budget.

Team Management:

  • Oversee and manage the performance of one Event Coordinator, providing guidance, mentorship, and support.
  • Delegate event responsibilities appropriately, ensuring successful delivery of all event tasks.
  • Responsible for recruiting, onboarding, and training the Event Coordinator, as well as conducting performance reviews.

Community & Creative Relationship Building:

  • Develop and maintain strong relationships with the local creative community, ensuring the House remains at the forefront of cultural trends and opportunities.
  • Build a robust database of local talent, vendors, and creatives to ensure the House is continuously programming events that resonate with members.

Other Responsibilities:

  • Support broader Soho House initiatives and contribute to global events when needed.
  • Perform additional duties as assigned by the Head of Member Events for North America or the House General Manager.

Measures of Success:

  • High feedback from members on quality and enjoyment
  • Increase in bookings and attendance from all members
  • Engagement of local member profile and direction of the House from the House Identity Plans
  • Revenue generate/ticket sales on larger events ie Halloween or NYE

Budget Responsibilities: Local House members events budget

Direct Reports: Members Events Coordinator

Business Context

Reports to: Head of Member Events, NA

Structure Work in alignment with the GM and Membership. Hours dependent on scope of work and events calendar, including evenings/weekends/public holidays.

Key Contacts/ Stakeholders:

Internal:

Member Relations Managers

Head of Membership

GM

Position Profile

Experience Required:

  • Proven experience in event planning, production, and strategy, preferably in a hospitality or creative industry.
  • Strong understanding of local creative communities, cultural trends, and event production.
  • Demonstrated ability to create, curate, and execute memorable events that align with brand identity and community values.
  • Experience managing event budgets and tracking financial performance.
  • Excellent communication, organizational, and time-management skills.
  • Ability to collaborate across various teams and departments.
  • Passionate about Soho House's vision and community-driven events.

Benefits...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

  • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
  • Paid Time Off: Full- Time Employees have sick day's + vacation days
  • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
  • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees.
  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

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