Member & Business Experience Coordinator

4 weeks ago

Syracuse, United States Centerstate Corporation for Economic Opportunity Full time
Job DescriptionJob DescriptionDescription:

Job Summary:

The Membership Coordinator plays a key role in managing and optimizing our membership database, ensuring a smooth onboarding experience for new members, providing essential administrative support to team leadership and allowing for accurate data to support member engagement scoring.


Essential Job Duties and Responsibilities: (Additional duties may be assigned)

  • Input, update, and maintain accurate and up-to-date data in CRM
  • Oversee the onboarding process for new members as it relates to processing memberships in our systems and initial set up
  • Work closely with other departments to gather and verify information needed for account management.
  • Provide administrative support for team needs, handling limited correspondence on behalf of the team and coordinating meetings
  • Process and manage renewal invoices for existing accounts
  • Assist in troubleshooting and resolving issues related to membership data

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Supervisory Responsibility

This position has no supervisory responsibilities.

Position Type and Expected Hours of Work

This is a full-time, hybrid position. Days and hours of work are Monday through Friday, 9a.m. to 5 p.m. but can be flexible as agreed to by portfolio leads.

Travel

No travel is expected for this position.


Requirements:

Minimum Required Education and Experience:

  • High School Diploma or GED required, Associate’s Degree or Higher preferred.
  • 1-2 years of Data entry experience.
  • Experience with salesforce is a plus.


Special Requirements:

This role requires a detail-oriented individual with strong organizational skills, proficiency in data entry, the ability to work effectively both independently and as part of a team, and excellent customer facing verbal and written communication skills.


Knowledge, Skills, and Abilities:

  1. Excellent technical skills and proficiency with Word, PowerPoint, Excel, Outlook, and other software, as necessary.
  2. Strong organizational skills and attention to detail
  3. Personal Effectiveness/Credibility.
  4. Thoroughness.
  5. Collaboration Skills.
  6. Communication Proficiency.
  7. Flexibility.

Physical and Mental Requirements:

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.


Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.



Disclaimer:

  • All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
  • This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
  • The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
  • This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.


CenterState CEO is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer without regard to race, creed, national origin, religion, sex (including pregnancy, childbirth or related medical conditions), gender, gender identity, age, marital status, physical or mental disability, predisposing genetic characteristics, sexual orientation, domestic violence victim status, military status or veteran's status.



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