Program Manager

2 months ago

Columbia, United States Flex Full time
Job Posting Start Date 11-04-2024 Job Posting End Date 12-30-2024Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Program Manager located in Columbia SC.

Reporting to the Director of Program Management the Program Manager role involves managing projects of low-medium complexity to meet the performance indicators of cost, delivery, and quality for Flex Columbia, South Carolina

What a typical day looks like:

  • Help establish project schedule, financial parameters, and technical requirements, managing project from initiation through transfer.
  • Review and communicate customer requirements, specifications, and project schedule and budget constraints to cross-functional teams.
  • Review daily production schedule and identify problem areas.
  • Assess causes of problems and provide technical support and direction to project team to resolve issues.
  • Develop status reports, including project financials, ensuring project team is meeting customer requirements and measuring cost control.
  • Create and maintain project plan documents, procedures, and project deliverables.
  • Conduct presentations concerning specific projects/schedules, etc.
  • Assist in the management of larger projects/programs
  • Interact frequently with customers and/or functional peer group managers. May interact with senior management; frequently interact with middle management and individual contributor groups.
  • Lead the execution of the customer requirements, and through that deliver the projected value to Flex and its customers, using tools and initiatives of the company, to maintain business relationship and maximize customer satisfaction.
  • PM is responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client.
  • As the owner of the account in the site, the PM focus is on benefit realization, adherence to contract agreements and manage scope creep to maintain expected/quoted financial performance while minimizing risks and maximizing opportunities.
  • Coordinates the development and implementation of Global Account strategies and projects through the CFT.
  • Ensure compliance to contract and/or customer specific requirements/Statement of Work (SOW) and responsible to document additional agreements not included in the contract.
  • Develop and maintain business relationship; Maximize customer satisfaction. Manage the relationship with the customer through monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments, or overall progress of the account.
  • Creates the Forecast Demand Format and coordinates with finance the creation of Forecast Outlook(FOL) for its organization.
  • Responsible to manage claims through CMT tool and recover the charges not covered by the quote as NREs, ECO, and miscellaneous requirements. Escalates with GAM, if needed, to assure collection.
  • Coordinates with the CFT the collection of data for the preparation of presentations in General or for Quarterly Business Reviews with the customer.
  • Coordinates with the CFT the forecast acceptance process and communicates the commit of the operation and impact to the customer. (Material Shortages, Can Do, E&O, capacity, plan shipments, etc.)

The experience we're looking to add to our team:

  • Bachelor's Degree required.
  • 5+ years' experience managing projects or programs.
  • Good communication skills & solid financial acumen.

What you'll receive for the great work you provide:

  • Full range of medical benefits, dental, vision
  • Life Insurance
  • Matching 401K
  • PTO
  • Tuition Reimbursement
  • Employee discounts at local retailers

#LI

YV1

Job Category OperationsRelocation: Eligible for domestic and international relocation

Is Sponsorship Available?

YesFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

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