Patient Access Coordinator

2 weeks ago

Marlton, United States Advantage Behavioral Health Network Full time
Job DescriptionJob Description

Job Purpose Summary: The Patient Coordinator is tasked with being the first point of contact when anyone reaches out for help. They are responsible for providing facility and program information as well as support for clients, families, and treatment providers, while facilitating and evaluating the clinical, medical, and financial requirements of the admissions process.

 

Responsibilities Include:

  • Answer all incoming calls using a professional and courteous manner.
  • Complete over-the-phone assessments according to screening criteria.
  • Conduct verification of benefits.
  • Ability to speak intelligibly and accurately about our program and services offered.
  • Coordinate and schedule new intake dates and times.
  • Coordinate transportation for new intakes.
  • Work well on a team and maintain a high level of organization.
  • Complete all necessary documentation in a timely manner to keep electronic records up to date.
  • Obtain previous treatment center clinical and medical records.
  • Follow up with all non-converted admissions.
  • Assist in coordinating a referral process.
  • Conduct Admissions process.

Job Type: Full-time
Pay: $24/hr 
Hours: Tue-Thu 8:30-5:00pm, Fri 8:30-4:00pm, Sat 8:30-6:00pm

 

Benefits Include:

  • 100% Paid Health Insurance Options for Employees
  • 100% Paid Dental and Vision Insurance for Employees and Dependents
  • 3 Weeks of Vacation Annually
  • 1 Week of Sick Time Annually
  • Tuition Reimbursement up to $5,250 annually
  • Generous 401k Match
  • Flexible Spending Accounts for Healthcare, Transportation and Dependent Care


Requirements
High School Diploma required, Bachelor's Degree preferred
Experience working in a call center and/or behavioral health treatment facility.

 

Other Skills and Qualifications:

  • Clear and effective communication.
  • Ability to multi-task.
  • Experience in Excel, Outlook, & Word.
  • Excellent planning and logistic skills.
  • Work collaboratively with multiple departments.
  • Detail-oriented, organized, and resourceful.
  • Ability to shift priorities to meet departmental needs.
  • Working knowledge of DSM-V & ASAM criteria.
  • Ability to plan and utilize time and resources effectively
  • Professional in appearance and manner.

Physical Requirements:

  • Must be able to lift 20-50 lbs.
  • Occasional to frequent walking, sitting, standing, driving
  • Close eye work (computers, typing, reading, writing)

Environmental Factors:

  • Communicable diseases
  • Hot/cold temperatures
  • Environmental conditions may vary

Required licenses or certifications:

  • Current CPR Certification preferred
  • Narcan Certified preferred

 

Core Values:

We aim to sustain our culture by adhering to the below core values in all of our employees

Create Meaningful Connection

We want our work life, which in the grand scheme of things is a great deal of time, to be fulfilling. If we genuinely care about the people we interact with, it will allow us to transcend the typical workplace environment

Take Accountability

We must all be excited for each other’s successes, but more importantly we must honestly identify our own shortcomings. The ability to honestly assess where we have fallen short will allow us to improve, take constructive feedback, and prevent discourse among our peers.

Live In The Solution

We aim to solve problems when they arise; critical thinking should be the solution, not criticism. It is easy to point out what is not working, issues that arise in behavioral health do not always have clear answers.

Be Professional

How we present ourselves in each session, meeting, or call can have positive or negative effects on the outcomes of our business. We must be intentional and mindful in the actions we take.

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