Senior E-Comm Specialist

1 week ago

Mooresville, United States ToughBuilt Industries Full time
Job DescriptionJob Description

Job Description: Director of E-Comm

Location: ToughBuilt Industries - Remote

 

About ToughBuilt Industries:

ToughBuilt Industries is a fast-growing company revolutionizing the tool and hardware industry with innovative products that combine functionality, durability, and design. We are committed to excellence in all aspects of our business, including online retail and e-commerce, where we aim to deliver an exceptional customer experience across a range of market and industry platforms.

 

Position Overview: 

The Senior E-comm specialist will play a critical role in managing and optimizing ToughBuilt’s presence on key e-commerce platforms. This includes mainstream marketplaces like Amazon and Walmart, as well as industry-specific platforms such as Home Depot, Lowe’s, and others. The ideal candidate will be well-versed in platform-specific tools, reporting capabilities, and data analysis, enabling them to drive informed decisions and deliver measurable growth.

 

Key Responsibilities:

 

Platform Management & Optimization:

- Manage and optimize product listings across major e-commerce platforms, ensuring accuracy, consistency, and alignment with brand guidelines. 

- Develop and execute strategies to increase sales, visibility, and customer engagement on Amazon, Walmart, Home Depot, Lowe’s, and other key platforms. 

- Monitor and maintain competitive pricing, promotions, and inventory levels across all platforms. 

 

Data Analysis & Reporting:

- Pull, analyze, and interpret performance reports from e-commerce platforms, including sales trends, conversion rates, customer reviews, and traffic data. 

- Utilize insights to guide decision-making on marketing campaigns, product launches, and inventory management. 

- Present actionable recommendations to the e-commerce and leadership teams based on data-driven findings. 

 

Cross-Functional Collaboration:

- Partner with marketing, operations, and sales teams to ensure seamless integration of e-commerce strategies with broader company goals. 

- Collaborate with the product team to provide feedback on market trends, customer needs, and competitive landscape. 

 

Performance Marketing & Advertising:

- Manage paid advertising campaigns on platforms such as Amazon Sponsored Products, Walmart Connect, and other industry-specific channels. 

- Track ad performance and ROI to continually refine and improve campaigns. 

 

Customer Experience:

- Monitor and respond to customer reviews, questions, and concerns on all platforms to uphold ToughBuilt’s reputation for quality and service. 

- Work to improve customer satisfaction by identifying and resolving recurring issues in collaboration with support teams.

 

Qualifications:

- Education: Bachelor’s degree in Marketing, Business, E-Commerce, or a related field. 

- Experience: Minimum of 5 years of experience in e-commerce, preferably in the tools, hardware, or home improvement industries. 

- Proven expertise in managing and optimizing platforms such as Amazon, Walmart, Home Depot, and Lowe’s. 

- Hands-on experience with platform-specific tools like Amazon Seller Central, Walmart Marketplace, and vendor portals for Home Depot and Lowe’s. 

 

 Skills:

- Strong analytical skills with the ability to interpret complex data and translate it into actionable insights. 

- Proficiency in Excel, Google Analytics, and other data analysis tools. 

- Familiarity with e-commerce advertising platforms and strategies. 

- Excellent written and verbal communication skills. 

- Highly organized with the ability to manage multiple priorities in a fast-paced environment. 

 

Why Join ToughBuilt Industries?

- Be part of a dynamic team shaping the future of tools and hardware. 

- Opportunity to work in a collaborative and innovative environment. 

- Competitive salary and benefits package. 

- Room for growth and professional development. 

 

ToughBuilt Industries is an Equal Opportunity Employer.

 

Company DescriptionToughBuilt is a Southern California-based technical industrial product designer with international distribution in over 30 countries. We challenge stagnant thinking and work to redefine form and function with creative ingenuity.

We prize active, motivated teammates and collaborators who apply unique talent and elastic thinking to tackle challenges with a groundbreaking, solutions-oriented mindset. Our commitment to innovation, durability, and quality has earned technical awards, rave reviews and formed a global community of professional users.Company DescriptionToughBuilt is a Southern California-based technical industrial product designer with international distribution in over 30 countries. We challenge stagnant thinking and work to redefine form and function with creative ingenuity. \r
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We prize active, motivated teammates and collaborators who apply unique talent and elastic thinking to tackle challenges with a groundbreaking, solutions-oriented mindset. Our commitment to innovation, durability, and quality has earned technical awards, rave reviews and formed a global community of professional users.

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