Key Account Manager
2 weeks ago
GENERAL SUMMARY:
This is a salaried position in City of Industry, CA that reports to the Sr. VP of Sales & Marketing. Key Account Manager is Chief liaison between GFF, Inc. & Top Tier single serve customers in the Retail segment. Facilitate profitable growth of GFF business with key accounts by reinforcing & leveraging GFF’s unique market position as the “innovation solution”. Coordinates project activity & builds relationships between GFF & customers with respect to promotions, new product development & maintaining superior level of service. Using primary & secondary research & Insights engages with current & new customers to jointly develop new opportunities for market expansion. Expand single serve & national account customer base by creating “new-to-the-world” food innovation & offering menu analysis & suggestions via culinary presentations.
SCOPE OF JOB FUNCTION
- Maintain on-going dialogue with key members of customer’s Purchasing, Marketing and R&D teams to ensure alignment of objectives and expectations.
- Serve as liaison between customer and GFF’s R&D, Manufacturing and Supply Chain teams.
- Facilitate top-to-top interface between CEO and appropriate members of customer’s team.
- Working with VP of Sales, develop annual business plan, revenue and profitability targets for each key account to ensure continued, profitable growth.
- Develop and monitor KPI’s which ensure achievement of both short- and long-term customer and GFF business objectives.
- Create and update forecast for each customer on a regular basis.
- Monitor customer and product segment trends to ensure that GFF’s capabilities and capacity are maintained ahead of customer need.
- Act as Project Manager/Team Leader to support new market launches, new product development, and seasonal promotional activity.
- Expand Single Serve & Foodservice customer base by seeking out new opportunities with current & new customers.
- Review customer menus & product and offer/ create new food innovation via culinary presentations to customer.
- Building relations, establish and maintaining strong relationship with our customer.
- Handling customer needs, being the main point of contact for client concerns and needs.
- Setting sales targets for teams to meet.
- Developing sales strategies to increase volume.
- Tracking progress, monitoring sales performance forecasting and making regular reports.
- Recommending new applications and sales strategies.
- Introducing and informing clients about new products and services.
- Negotiating contracts and pricing agreements to maximize profit.
- Representing the company at conferences and trade shows.
- Perform other duties as required.
SKILLS/KNOWLEDGE/EXPERIENCE
REQUIRED:
- BA/BS Degree in Business or equivalent work experience.
- 10 years plus proven sales result and sales management experience in consumer-packaged goods companies.
- Experience in perishable goods and/or prepared salad industry a big plus.
- Experience in similar role as Key Account Manager with large strategic customers.
- Passion for customer service and energetic, can-do personality with a professional image.
- Superior presentation skills, both verbal and written.
- Creative hands-on approach; solution oriented and skilled negotiator.
- Cross functional team leadership skills.
- Strategic thinker and looks at “big picture”,
- Goal oriented and can effectively prioritize job objectives.
- Accountable and takes ownership and is effective in stressful work situations.
- Excellent project planner & project management skills.
- Energetic, can do personality.
- Presents a positive professional image.
- Possesses a high level of personal adaptability.
- Effective in stressful, emotionally charged situations.
- Accountable: takes ownership.
- Comfortable in industrial kitchen & presenting to chefs.
- Skilled at Microsoft Suite product like Excel, Word, PowerPoint.
DESIRED:
- Master’s degree preferred.
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