Operations Coordinator
3 weeks ago
Job Summary:
We are seeking a highly organized and detail-oriented Operations Coordinator to join our logistics team. In this role, you will be responsible for ensuring the smooth operation of our logistics processes, providing exceptional customer service, scheduling appointments, and coordinating with truck drivers to ensure timely deliveries. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for logistics.
Key Responsibilities:
Customer Service:
- Maintain positive relationships with customers and provide updates on shipment statuses.
Scheduling Appointments:
- Coordinate and schedule appointments for pickups and deliveries, ensuring optimal use of resources.
- Monitor and adjust schedules as needed to accommodate changes and emergencies.
Driver Coordination:
- Communicate with truck drivers regarding their routes, schedules, and any changes that may arise.
- Ensure drivers have the necessary information and support to complete their deliveries efficiently.
Documentation Management:
- Maintain accurate records of shipments, appointments, and communications.
- Prepare and distribute necessary documentation for drivers and customers.
Operational Support:
- Assist in the development and implementation of logistics processes to improve efficiency.
- Collaborate with team members to troubleshoot and resolve operational challenges.
Performance Tracking:
- Monitor key performance indicators (KPIs) and report on operational performance to management.
- Suggest improvements based on data analysis and customer feedback.
Qualifications:
- Experience in logistics, transportation, or operations is preferred.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and logistics software.
- Ability to work independently and as part of a team.
Schedule: This is a shift role with multiple schedules available:
Schedule 1: 40hrs
Mon: 5am-16:00
Tue: 5am-16:00
Thur: 14:00-23:59
Fri: 14:00-23:59
Schedule 2: 40hrs
Sun: 6am-16:00
Mon: 14:00-23:59
Tue: 14:00-23:59
Wed: 14:00-23:59
Schedule 3: 40hrs
Wed: 5am-16:00
Thur: 5am-16:00
Fri: 5am-16:00
Sat: 6am-17:00
Compensation & Benefits:
- $35,000 salary and $2,500 quarterly bonus opportunity + benefits
- Opportunities for professional development and career growth.
- A supportive and dynamic work environment.
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