customer relation specialist
3 days ago
- Bonus based on performance
- Company parties
- Dental insurance
- Health insurance
- Training & development
Conduct post-service follow-ups to ensure customer satisfaction, address concerns, and gather feedback. Maintain strong relationships through personalized communication, service reminders, and loyalty incentives. Promote maintenance plans, handle escalations, and provide proactive support to enhance the customer experience and encourage repeat business.
Responsibilities
- Tracking Service History: Maintain an organized record of customer interactions, service history, and follow-up conversations to ensure continuity in communication and personalized service.
- Personalized Thank You Notes: Send handwritten or digital thank-you notes after major service milestones, such as installations or system replacements, to show appreciation and reinforce customer loyalty.
- Upselling & Cross-Selling: Based on customer needs, offer upgrades, such as higher-efficiency units or advanced air filtration systems, while emphasizing the benefits and potential long-term savings.
- Maintenance Plan Promotion: Encourage enrollment in the companys HVAC maintenance plans by explaining the cost savings and peace of mind that come with regular service checks and priority scheduling.
- Seasonal Check-ins: Reach out to customers ahead of the change in seasons (i.e., before summer or winter) to schedule preventative maintenance or offer system tune-ups to avoid unexpected breakdowns.
- VIP or Special Customer Engagement: Identify long-term or high-value customers for exclusive offers, VIP service, or personalized outreach to further enhance their customer experience.
- Customer Satisfaction Monitoring: Monitor customer sentiment through social media, online reviews, and feedback channels to address any potential issues proactively and manage the companys online reputation.
- Community Engagement: Reach out to customers for participation in community events, educational seminars, or HVAC-related workshops hosted by the company, strengthening brand visibility and relationships.
- Emergency Service Follow-Up: After an emergency service, follow up to ensure the system is functioning properly, inquire about any lingering concerns, and check if any additional services are needed to ensure the systems optimal performance.
- Referral Follow-Up: When a customer refers someone, reach out to express gratitude and ensure the new customer receives exceptional service, reinforcing the value of their referral.
- Regular Satisfaction Checkpoints: Set up quarterly or biannual calls to check in with customers, ensuring ongoing satisfaction and addressing any potential future needs.
- Promotional Marketing: Regularly email customers marketing materials, promotions, and special offers to keep them informed about seasonal discounts, new services, and exclusive deals, increasing engagement and customer retention.
- High school diploma/GED
- Previous experience as a Customer Relation Specialist or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
-
Client Relations Specialist
2 days ago
Taylor, Michigan, United States Kaltec Services llc. Full timeWe are seeking a talented Client Relations Specialist to join Kaltec Services llc. As a key member of our team, you will be responsible for developing strong relationships with customers, identifying opportunities to improve their HVAC systems, and driving sales growth.Main Responsibilities:Develop and maintain strong relationships with existing and new...
-
Customer Relations Representative
4 days ago
Taylor, Michigan, United States Sam Quisenberry - State Farm Agent Full timeJob Description Job Description Benefits:Simple IRALicensing paid by agencyBonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Sam Quisenberry - State Farm Agent, you will generate the kind of...
-
Customer Experience Specialist
5 days ago
Taylor, Michigan, United States PetSmart Part timePetSmart, Inc. is seeking a talented Customer Experience Specialist to join our team in a part-time capacity. In this role, you will be responsible for providing exceptional customer service and creating a welcoming store environment.About the Position:Welcome customers to the store and assist with finding products and answering questionsProcess transactions...
-
Customer Experience Specialist
5 days ago
Taylor, Michigan, United States David's Bridal Full timeAt David's Bridal, we are committed to delivering an exceptional customer experience. As a Customer Experience Specialist, you will be responsible for providing top-notch service to our customers, ensuring that they feel valued and supported throughout their shopping journey.The ideal candidate will have excellent communication and interpersonal skills, with...
-
Customer Service Specialist
3 days ago
Taylor, Michigan, United States Walmart Full timeJob DescriptionWe are seeking a talented and enthusiastic individual to join our team as a Grocery Associate. In this role, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring that our customers have access to a wide range of high-quality products.Key Accountabilities:Provide...
-
Customer Experience Specialist
4 days ago
Taylor, Michigan, United States Burlington Full timeIf you're looking for a career that's challenging and rewarding, consider joining our team as a Retail Sales Associate at Burlington! As a key member of our sales floor team, you'll be responsible for greeting and assisting customers, maintaining a neat and organized sales floor, and supporting our management team with day-to-day store...
-
Customer Service Courier
3 days ago
Taylor, Michigan, United States JET'S PIZZA MI060 Full timeJob Description: As a Customer Service Courier, you will be the face of JET'S PIZZA NC008, interacting with customers and delivering our products to their doors. This role requires a high level of attention to detail, effective communication skills, and a strong commitment to customer satisfaction.Responsibilities:Deliver orders to customers in a timely and...
-
Logistics Specialist
7 days ago
Taylor, Michigan, United States Painters Supply and Equipment Co. Full timeWe are seeking a highly organized and efficient Logistics Specialist to join our team. As a Logistics Specialist, you will be responsible for receiving, processing, and storing inventory according to incoming product and order processing.About Us:Painters Supply and Equipment Co. is a leading coatings specialist dedicated to providing exceptional products...
-
Residential Lawn Specialist/Aerator
4 weeks ago
Taylor, Michigan, United States TruGreen Limited Partnership Full time100889 22260 Pennsylvania, Taylor, Michigan 48180 TruGreen accepts applications on an ongoing basis. Job Description Field Operations Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future. We know there is no business...
-
Customer Experience Specialist
2 days ago
Taylor, Michigan, United States Walmart Full timeAbout the JobThe Cart Attendant is an essential role in ensuring our customers have a great first and last impression of our stores. You will be responsible for gathering carts from the parking lot and transporting them to the store, operating equipment to move carts from the parking lot to inside the store, and maintaining sanitation and cleanliness of...
-
Sales and Customer Support Representative
5 days ago
Taylor, Michigan, United States David Arce - State Farm Agent Full timeAbout the Role:This position involves working closely with the State Farm Insurance Agent to promote and sell State Farm products. As an Agent Team Member, you will receive comprehensive training and support to excel in your role.Key Requirements:Excellent communication skills - written, verbal, and listeningPeople-oriented and self-motivatedDetailed...
-
Customer Service Representative
4 days ago
Taylor, Michigan, United States David Arce - State Farm Agent Full timeJob Description Job Description Position OverviewState Farm Insurance Agent located in Taylor, MI is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for David Arce - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and...
-
Customer Service and Sales Specialist
3 days ago
Taylor, Michigan, United States Men's Wearhouse Full timeBenefits and OpportunitiesAt Men's Wearhouse, we offer a dynamic work environment with opportunities for professional growth and development. Our team members enjoy competitive compensation, benefits, and a collaborative culture that values teamwork and customer satisfaction.
-
Customer Care Specialist
4 weeks ago
Taylor, Michigan, United States EssilorLuxottica Full timeJob DescriptionThe Ideal Candidate:Greets customers promptly and answers phone calls within 3 rings in a friendly and courteous manner.Explains all required paperwork, tests, products, and services.Reviews prescriptions carefully and identifies special needs, consulting with Optician or Managing Doctor if necessary.Shows patience and courtesy to indecisive...
-
Retail Cashier and Customer Service Specialist
14 hours ago
Taylor, Michigan, United States Wal-Mart Stores , Inc. Full timeThe Perfect Fit: If you're a people person with a passion for delivering exceptional customer service, we want to hear from you! As a Front End Services Associate at Walmart, you'll be the first point of contact for many customers, setting the tone for their shopping experience. Your ability to remain calm under pressure, think critically, and communicate...
-
Campus Safety Manager
2 days ago
Taylor, Michigan, United States Corewell Health Full timeThe Ideal CandidateWe are looking for a highly motivated and experienced Security Specialist who is passionate about delivering exceptional customer service and ensuring the safety and security of others.Candidates should have a strong background in law enforcement or a related field, excellent communication and interpersonal skills, and the ability to work...
-
Risk Management Specialist
3 days ago
Taylor, Michigan, United States Spectrum Health System Full timeJob Description:Spectrum Health System seeks a highly skilled Risk Management Specialist to maintain a safe and secure environment for all individuals on hospital property. As a key member of our security team, you will be responsible for ensuring the safety and well-being of patients, visitors, and staff.Key Responsibilities:Maintain a visible presence...
-
Customer Service Leadership Role
8 hours ago
Taylor, Michigan, United States Burlington Full timeAbout This OpportunityAs a Retail Front End Supervisor at Burlington, you will play a critical role in leading our store team and driving sales results. You will supervise all store functions and associates, maximize sales results through training and coaching, and promote safety and security protocols. This is a great opportunity for self-starters and...
-
Materials Logistics Specialist
24 hours ago
Taylor, Michigan, United States Corewell Health Full timeAbout this Role:As a Materials Logistics Specialist, you will play a critical role in ensuring that our facilities have the necessary materials and supplies to operate efficiently. You will be responsible for managing the movement of materials, including receiving, storing, and distributing them to various locations within the organization.This role requires...
-
Outdoor Property Specialist
2 days ago
Taylor, Michigan, United States TruGreen Limited Partnership Full timeWe are committed to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Our lawn and tree & shrub services help improve the health and beauty of outdoor spaces everywhere.What We OfferA job that keeps it interesting-no two days are alike, and you get to work outside instead of inside a stuffy...