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Customer Experience Specialist

1 week ago

Taylor, Michigan, United States David's Bridal Full time

At David's Bridal, we are committed to delivering an exceptional customer experience. As a Customer Experience Specialist, you will be responsible for providing top-notch service to our customers, ensuring that they feel valued and supported throughout their shopping journey.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds. You will be knowledgeable about our products and services, and able to make recommendations based on customer needs.

Key Responsibilities:
  • Provide exceptional customer service, responding promptly to customer inquiries and addressing concerns in a professional and courteous manner
  • Become familiar with our product lines, including wedding gowns, bridesmaid dresses, and accessories, and be able to make recommendations based on customer needs
  • Work collaboratively with sales teams to ensure seamless customer interactions
  • Maintain accurate records of customer interactions, including sales transactions and customer feedback

We offer a competitive hourly pay rate and a range of benefits, including flexible scheduling, 40% merchandise discount, and opportunities for professional growth and development.