Customer Quality Specialist

2 days ago


Jupiter, Florida, United States Power Systems Mfg., LLC Full time
Job Description Job Description

POSITION: Customer Quality Specialist

LOCATION: Jupiter, FL

JOB SUMMARY

Primary focal point for all Customer Facing Quality / Improvement items. Responsible to drive the internal PSM teams as needed to ensure timely resolution and communication back to customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions of the job include, but are not limited to, the following:

  • Drive improvement of the PSM Customer Experience through development and collaboration with other PSM global sites on CX metrics, measurement methods and tools, product and service issue resolution methods and tracking.
  • Own customer feedback management including timeliness and adequacy of resolution.
  • Manage customer event survey process, working with Project Management team for issuance and collection of customer feedback surveys.
  • Manage interpretation and organizational response to customer surveys and complaints, including shepherding necessary actions through any forms of RC/CA mechanisms.
  • Interact with PSM Sales, Product Quality, Field Service and Service Engineering for resolution of customer-facing issues and communication back to the customer where required.
  • Liaise with Engineering to ensure Customer requests are supported in a timely manner.
  • Manage / maintain customer portals.
  • Coordinate / manage Customer Information Letter (CIL) process, including approval of both Internal and External CILs and communication of External CILs to customers.
  • Chair Customer Management Board.
  • Support onsite Customer Visits as needed.
  • Other duties as assigned.

MINIMUM REQUIREMENTS

Education & Training

  • Associate Degree or comparable years of relevant experience.
  • Bachelor's Degree in Business Administration or another relevant field preferred.
  • Must complete EHS assigned regulatory training for work area as described by PSM's EHS Training Matrix

Skills/Experience

  • 3+ years in a customer facing role, 5-7 years preferred
  • Demonstrates ownership, pride and the resilience required to see tasks through to completion with closing speed.
  • Team-oriented, able to align personal and department activities to support the objectives of the business.
  • Excellent written and verbal communication skills.
  • Outstanding interpersonal and organizational skills required
  • Proficiency in Microsoft Office, Word, Excel and PowerPoint is required.
  • Travel may be required on an as-needed basis.

Equal Opportunity Employer Veterans/Disabled



  • Jupiter, Florida, United States PrideStaff Full time

    PrideStaff is seeking 2 Customer Service Specialists for our client, an innovative manufacturing company located in North Western Palm Beach County.$20/hr. First Shift ScheduleOur Chosen Customer Service Specialist will receive incoming calls and process information. Some of the requirements and responsibilities of this role may include:CSR/Data Entry...


  • Jupiter, Florida, United States PrideStaff Full time

    PrideStaff - 552054 [Customer Service Representative] As a Customer Service Specialist at PrideStaff, you'll: Assist with day-to-day office operations, including answering phone calls, responding to emails, and managing schedules; Coordinate appointments and dispatch pest control technicians to various locations; Provide accurate and timely information to...


  • Jupiter, Florida, United States Aerotek Full time

    Job SummaryWe are seeking a skilled Quality Assurance Specialist to join our team. As a Mechanical Quality Assurance Specialist, you will be responsible for ensuring the highest quality standards in the production of turbine components.In this role, you will perform visual inspections using precision measuring equipment, assess gas turbine components, and...


  • Jupiter, Florida, United States JENOPTIK Smart Mobility Solutions Full time

    RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):Position OverviewThe Customer Service Specialist is responsible for being a working leader in providing information and services to all customers for any traffic violations. Essential ResponsibilitiesReviewing traffic violations Processing paymentsMaintaining a working knowledge of customer rules and...


  • Jupiter, Florida, United States Jupiter Medical Center Full time

    As a Quality Improvement Specialist at Jupiter Medical Center, you will play a critical role in enhancing the quality of care provided to our patients. The successful candidate will apply their expertise in industrial engineering to identify areas for improvement and develop strategies to optimize clinical processes.Key Responsibilities:Collaborate with...


  • Jupiter, Florida, United States Regus Management Group, LLC Full time

    OverviewWe are Regus Management Group, LLC, a global leader in flexible workspace solutions. Our goal is to empower businesses to succeed by providing them with the space and resources they need to thrive.The RoleAs a Customer Experience Specialist, you will play a critical role in ensuring that our members have an exceptional experience at our centers. This...


  • Jupiter, Florida, United States PrideStaff Full time

    PrideStaff is currently seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our staff, you will be responsible for maintaining client relationships and ensuring seamless communication between our clients and technicians.


  • Jupiter, Florida, United States S B C UNLIMITED LLC Full time

    Job Description Job Description We are seeking a Customer Service Specialist to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...


  • Jupiter, Florida, United States Jenoptik North America, Inc. Full time

    Job Description Job Description RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):Position OverviewThe Customer Service Specialist is responsible for being a working leader in providing information and services to all customers for any traffic violations.Essential ResponsibilitiesReviewing traffic violationsProcessing paymentsMaintaining a working knowledge...

  • Quality Engineer

    2 days ago


    Jupiter, Florida, United States Power Systems Mfg LLC Full time

    POSITION: Quality EngineerLOCATION: Jupiter FLSTATUS: Salary-ExemptJOB SUMMARYAs part of the PSM's Quality Team, the primary responsibilities will be providing quality-related technical input for all new make and overhaul product including inspection and test plans, gage R&R studies, process capability analysis, AS9102, SAR, FAR145 or FAIR documentation and...


  • Jupiter, Florida, United States Gina Muller - State Farm Agent Full time

    We are seeking a talented and motivated individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers. Your duties will include greeting customers, managing appointments, and engaging with customers to identify...


  • Jupiter, Florida, United States Jupiter Medical Center Part time

    Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast. Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of...


  • Jupiter, Florida, United States PrideStaff Full time

    We are seeking a highly motivated and organized individual to fill the role of Customer Service Specialist at PrideStaff. As a member of our team, you will play a critical role in ensuring seamless communication between our clients and technicians.Duties and Responsibilities:Assist with day-to-day office operations, including managing schedules and...


  • Jupiter, Florida, United States Town of Jupiter, FL Full time

    Job SummaryThis role provides exceptional customer service to utility customers, performing a variety of tasks including processing account activities, verifying meter readings, and resolving customer inquiries. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.


  • Jupiter, Florida, United States Allied Universal Full time

    Company OverviewAllied Universal is a leading provider of cash management solutions, leveraging world-class innovation and tailored services to meet the evolving needs of its customers. With a focus on delivering exceptional customer experiences, Allied Universal has perfected the art of cash management through in-depth consultations and customized...


  • Jupiter, Florida, United States PNC Financial Services Group Full time

    Retail Banking Position OverviewWe are seeking a highly skilled and motivated Teller to join our Retail Branch organization in Jupiter, FL. As a key member of our team, you will be responsible for providing exceptional customer service, accurately processing high-volume customer banking transactions, and developing strong customer relationships to drive...


  • Jupiter, Florida, United States Allied Universal Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Technical Service Representative. In this role, you will be responsible for providing exceptional support to our customers through phone, email, and chat channels.Main Responsibilities:IDentify customer needs and provide direct support or guidance towards...


  • Jupiter, Florida, United States ANCHOR RESTAURANT SUPPLY INC Full time

    Job Description Job Description Food Service Equipment SpecialistAnchor Restaurant Equipment & SupplyAnchor Restaurant Equipment & Supply specializes in providing restaurant equipment, small wares, and paper and chemical supplies. We have a combined background of over 100 years in selling foodservice equipment and supplies.  Anchor Restaurant Equipment and...


  • Jupiter, Florida, United States JENOPTIK Smart Mobility Solutions Full time

    RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):Position OverviewThe Customer Service Specialist is responsible for being a working leader in providing information and services to all customers for any traffic violations.Essential ResponsibilitiesReviewing traffic violationsProcessing paymentsMaintaining a working knowledge of customer rules and...


  • Jupiter, Florida, United States JENOPTIK Smart Mobility Solutions Full time

    RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO): Position Overview The Customer Service Specialist is responsible for being a working leader in providing information and services to all customers for any traffic violations. Essential Responsibilities Reviewing traffic violations Processing payments Maintaining a working knowledge of customer rules...