Customer Support Specialist
4 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Technical Service Representative. In this role, you will be responsible for providing exceptional support to our customers through phone, email, and chat channels.
Main Responsibilities:
- IDentify customer needs and provide direct support or guidance towards resolution
- Tackle a variety of technical problems with skill and accuracy
- Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
- Willingsness and Ability to be cross trained in other areas of the department
- Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance
Requirements:
- High school diploma or equivalent
- Minimum of two (2) years of work experience in a Technical Customer Service Call Center
- Stable work history must demonstrate each of the following: Strong understanding of customer service and customer relations Highly motivation and strong desire to learn Ability to exercise good judgment and decision-making Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems Effective written and oral communication skills Able to assess and evaluate situations effectively Skilled in identifying critical issues quickly and accurately Able to write informatively, clearly, and accurately Problem solving and analytical skills Ability to work in a team environment
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