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Customer Service Manager

1 week ago

Georgetown, Kentucky, United States Sophia Kenealy - State Farm Agent Full time
Job Description Job Description Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Manager with Sophia Kenealy-StateFarm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
QUALIFICATIONS:
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.