Enterprise Support

1 month ago

dublin, United States SAP Full time

 We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.What you'll do:This position is within the Essential Adoption Services & Automations; part of the Adoption Services Center (ASC) organization.Align with SAP strategy to develop and drive SAP Enterprise Support (ES) and SAP Enterprise Support Cloud Edition (ESCE) portfolio, guidance, and scalable delivery to help customers with their SAP transformation journey. Close collaboration with other roles within the Adoption Services Center teams, and beyond, on investment needs, product strategy, go-to-market, portfolio consumption, and scaling content delivery. Design scalable, modern, self-consumable ES and ESCE foundational content to support customer’s business objectives and adoption of SAP solutions. Manage the creation and curation of ES and ESCE foundational content, ensuring consistency across solutions and offerings. Actively seek opportunities to collaborate across teams to improve the ES and ESCE portfolio and the overall customer experience. Co-innovate and pilot with customers to ensure content and formats remain cutting edge. Provide advisory and guidance to customers through ES and ESCE foundational offerings on a scalable delivery platform. Raise awareness of SAP ES portfolio and offerings with customers and across SAP; champion our achievements and customer success.What you bring:We are looking for a self-motivated, self-driven, curious, open-minded, and flexible professional with functional knowledge and experience in Security and/or Data Volume Management topics with a willingness to learn more. Security: knowledge in Roles and Authorizations, User and Identity Management, and Security Awareness and understanding of client/server security. Knowledge in Data Volume Management, architecture, Information Lifecycle Management (ILM), SAP archiving, basic knowledge of SAP S/4HANA database, and DVM for SAP S/4HANA Cloud. Fluent in English, both written and spoken. Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required. Strong presentation skills both in creating and delivering presentations for varying audiences. Problem-solving aptitude with a results-focused customer-centric mindset. Ability to deliver results, work independently, and take ownership to drive topics forward.Meet your team:We build and deliver a scalable, foundational experience for our customers powered by insights and embedded automation. We strive to enable and guide our customers to leverage the right assets, content, and offerings to drive value realization in the cloud as part of their SAP Enterprise Support and SAP Enterprise Support Cloud Edition. By joining us, you will be part of a collaborative and innovative team dedicated to ensuring our customers' success on their SAP transformation journey. Together, we are committed to delivering high-quality support and services, fostering an environment of continuous learning and growth, and championing customer achievements.Benefits & Location: We commit to flexible working schedules around business requirements and individual needs. SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. This position can be based in either the Galway or Dublin locations. Relocation assistance will not be provided. Please click on this link to discover the vast array of benefits made available to SAP employees. ​Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 406141  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

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