Support Specialist
1 month ago
Title: Support Specialist
Duration: 6 Months
Location: Dublin, OH
Please Note: ability to work remotely will be assessed after the training period is complete. If approved, remote work will be 100% of time unless otherwise requested.
Programs and Solutions Experience manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.
Customer Success analyzes customer experiences on the company's commercial technologies and platforms and integrates customer perspectives and data into the design and management of commercial technologies. This job family interfaces with Customer Service and Marketing teams to gather and represent the voice of the customer and recommends enhancements to commercial technologies based on insights, working closely with User Experience Design professionals.
Qualifications
0 - 2 years IT or clinical setting experience preferred
Some college or higher education preferred
What is expected of you and others at this level
Applies basic concepts, principles and technical capabilities to perform routine tasks
Works on projects of limited scope and complexity
Follows established procedures to resolve readily identifiable technical problems
Works under direct supervision and receives detailed instructions
Develops competence by performing structured work assignments
Responsibilities
Interact with Customers via phone, email, or on-site troubleshooting to resolve technical issues and answer questions.
Interact with Product Owners and Development Teams to become proficient with both business purpose and customer workflows as well as the backend technical architecture of our applications.
Proactively develop and maintain technical knowledge in specialized area(s), remaining up to date on current trends and best practices
Leverage critical thinking skills to assist in building solutions that enable global consistency and standardization and facilitate exceptional performance
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
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