Field Support Printer Technician

Job DescriptionJob DescriptionJob Description:This customer facing field break/fix position provides a wide range of hardware support and related services. Supported products will be HEAVILY focused on the hardware repair of HP print devices (DesignJet, A3, LaserJet) and is a required skillset. Strong candidates will also have a skillset in Personal Systems (Laptop, Desktop, POS, Workstation). A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-controlled, resourceful, and determined for success. Responsibilities:• Experience and ability to troubleshoot various hardware problems logically and systemically on HP print devices (DesignJet, A3, LaserJet) and is a REQUIRED skillset• Strong candidates will also have a skillset in Personal Systems (Laptop, Desktop, POS, Workstation)• May also involve third party software• Onsite customer facing experience• Strong mechanical aptitude, working with tools and various alignment apparatus• Alignment with customer’s business needs while maintaining HP’s contractual commitments• Able to balance and prioritize multiple activities and issues• Successful cause and effect understanding of financial perspectives on the business• Strong interpersonal verbal/written skills, especially in person while on a customer site. This is critical to relationship building and customer satisfaction• Attention to detail and commitment to administrative responsibilities• Exercise solid business-based decision making skills, taking appropriate risk to insure that both HP’s and the customer’s business need are met• Independent thinking while adhering to standard technological, mechanical, and business procedures• Industry and HP product knowledge that provides solid technology solutions and options to the customer• Ability to evaluate a technical situation while managing the operational challenges quickly and accurately• Working independently and able to re-prioritize tasks/events/commitments quickly based on contract, customer, and business situations• Highly skilled at prioritization, planning, working independently all within policies and business standards• Demonstrated technical/mechanical aptitude for learning new technology• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weightAvailability to work both scheduled and unscheduled overtime (~10%)• Ability on rare occasion to participate in assigned work during non-traditional workdays, and holidays Company DescriptionAbout BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.BCforward is an equal opportunity employer.Company DescriptionAbout BCforward:\r\rFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\rBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\rBCforward is an equal opportunity employer.