Field Service Support Technician

1 day ago

New York City Metropolitan Area, United States Bowman Williams Full time

We are a long-established technology company with a fast-growing Managed Services division built around one simple philosophy: obsessed with excellence. Our IT team is scaling rapidly through organic growth and strategic acquisitions, expanding our East Coast footprint while maintaining a people-first, client-first culture.

This is an organization where employees stay for the long haul—many with 10, 20, even 30+ years of tenure—because we invest in professional development, provide real autonomy, and celebrate success as a team. We are privately funded, not PE-backed, and focused on sustainable, long-term growth.

The Role

Due to continued growth, we are seeking a highly motivated and technically skilled Field Service Support Technician to provide onsite IT support to managed services clients across New York City and the tri-state area. This role is ideal for someone with strong MSP experience who thrives in a fast-paced, client-facing environment.

You will support a wide range of client-side technologies, including:

  • Workstations and laptops
  • Servers and networking equipment
  • Printers and ISP hardware
  • Microsoft core business environments
  • Third-party applications

Key Responsibilities

  • Deliver onsite IT support for managed services clients in a professional and customer-focused manner
  • Support Microsoft-based environments and core business applications
  • Assist with PC builds, hardware refreshes, and network equipment deployments
  • Participate in client onboarding and new user setup
  • Work within a ticketing system to document issues, resolutions, and time

Required Qualifications

  • 3+ years of onsite or field service IT support experience
  • MSP experience is required
  • Strong hands-on experience building and supporting desktops and laptops
  • Experience supporting Microsoft environments
  • Proficiency with ConnectWise or a similar MSP ticketing system
  • Excellent communication and customer service skills

Specific Requirements

  • Must have a reliable vehicle for onsite travel (mileage, parking, and standard servicing reimbursed; company vehicle possible after probationary period)
  • Must be accessible to
    Manhattan, Brooklyn, and Queens
  • Minimum of
    3 years of onsite support experience

Compensation

  • $60,000 – $70,000
    , based on experience

Benefits

As a full-time employee, you will be eligible for a comprehensive benefits package, including:

  • Medical, dental, and vision insurance
  • 401(k) plan
  • Health Savings Account (HSA)
  • Health, Dependent Care, and Transportation FSAs
  • Employer-paid basic life insurance ($50,000)
  • Voluntary benefits (Life & AD&D, STD/LTD, Hospital, Accident, Critical Illness, Legal, Identity Protection, Auto & Home, Pet Wellness, and more)
  • Employee Assistance Program (EAP) and Health Advocate services
  • Paid time off
  • Long-tenured leadership, stable private funding, and real growth opportunities

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