Field Technician I

1 week ago

Baton Rouge, United States Oak Street Health Full time

Role Description: The Field Technician I role is an integral part of our team. We are looking for a competent Field Technician to provide fast and useful technical assistance on computer systems. Field Technicians answer queries on basic technical issues and offer advice to solve them. A Field Technician must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.Core Responsibilities:Level 1-2 support with tickets and field issuesRoute/Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolutionTroubleshoot IT issues (remotely or in-person) using remote support software and onsite from desktops, printers, peripherals, and network/Wi-FiEnsuring continuous uptime for computers, and peripheralsWorking with vendors to service basic medical equipmentWorking with vendors to manage network infrastructureAssisting with new hire orientationsDeploying hardware for new employeesRequired to visit clinics on a regular basisA reliable car is requiredTravel is required 50%-75% of the timeKeep accurate inventory of all IT-related equipmentAssisting with the implementation of IT strategyAssist with company expansion and network infrastructureAbility to lift or do physical tasks up to 50 lbs.Other duties as assignedWhat are we looking for? We're looking for motivated professionals with2+ years of service desk experience is required2+ years of network experience is recommendedAn Associate's degree in computer science or a related field is requiredA Bachelors's degree in computer science or a related field is recommendedRecommended certifications: CompTIA A+ certification, ITIL 4 foundations, or HDI Desktop Advanced Support Technician (HDI-DAST)General knowledge of multiple operating systems (Microsoft, Chrome, Mac)Excellent customer service skillsAble to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customersMust have a flexible and positive attitudeHigh level of organization, reliability, and independence with an eye for detailProfessional experience in a fast-paced environmentDemonstrated PC skills (Microsoft Office, Google suite)Basic knowledge of ITIL (or equivalent) and Service Desk metrics/SLAsAbility to lift or do physical tasks up to 50 lbs.US work authorization

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