Axelon Services Corporation | Fleet Call Center Dealer Liaison GA

14 hours ago


sandy springs, United States Axelon Services Corporation Full time
Fleet Call Center Dealer Liaison
Sandy Springs, GA
12 Months

Must be available to work every Monday-Friday 9-5:00p EST (possible flex schedule to support West Coast Dealers from 10am-7pm Monday-Friday)
End of the month, will need to be able to stay until midnight to field phone calls.
REQUIRED: Must be able to commute to Sandy Springs, GA Client USA HQ
Job Description: Job Title: Fleet Call Center Dealer Liaison
Oversee various inquiries from 380+ Dealer franchise partners in regards to:
Fleet
Need tough skin dealers are under pressure
Responsibilities
Work in a self-managed fast paced call center atmosphere
Respond to dealer, customer and regional phone calls, emails and messages via Fleet Operations 800 phone number, email box and messages received
Validate and issue Corporate Account Numbers (CANs) to new Fleet accounts
Validate and Preferred Employer Program
Provide customers with replacement Preferred Employer Program Incentive Forms as needed
Handle dealer calls related to Livery Extended Limited Warranties
Assist with other departmental tasks / projects such as FMC / Rental ordering, Client, etc.
Experience
1-3 years professional experience (Automotive industry, call center experience highly preferred)
Some customer relations experience is required
Proficient in Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel
Attributes
Self-Starter / Proactive
Customer-Focused
Works well with minimal supervision
Works well with others
Reliable / Dependable
Process improvement oriented
Follows through
Possesses a sense of urgency
The correct candidate will be a professional self-managed person with superb communication skills
Automotive and call center experience is ideal
Must be detail-oriented, courteous person who handles pressure with the ability to multi-task between subjects and different systems
Must be available to work every Monday-Friday 9-5:00p EST (possible flex schedule to support West Coast Dealers from 10am-7pm Monday-Friday)
End of the month, will need to be able to stay until midnight to field phone calls.
REQUIRED: Must be able to commute to Sandy Springs, GA Client USA HQ
Reason For Request:

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