Fleet Liaison

Job Title: Fleet Liaison

Hours: 40 hours per week; hybrid (3-4 days in office) during initial training, then fully remote upon completion.

About the Role:

Are you a detail-oriented, customer-focused professional with exceptional communication skills? We’re seeking a Fleet Liaison to join a dynamic team dedicated to providing superior service to dealers and customers. In this role, you will act as a key point of contact, ensuring smooth operations and delivering value to clients participating in fleet programs.

Key Responsibilities:

• Manage incoming dealer, customer, and regional communications via phone, email, and fax through dedicated channels.

• Log inquiries and responses in the Communications Database, ensuring accurate records.

• Validate and issue various program control numbers to customers, including:

• Corporate Account Numbers (CANs)

• Executive Allowance Bonus (EAB) control numbers

• Fleet Employee Program (FEP) control numbers

• Provide replacement forms and assistance with incentive programs as needed.

• Collaborate on department projects to improve processes and enhance customer satisfaction.

Qualifications:

• Experience: 1-3 years in a professional environment; customer relations experience required. Automotive industry or call center experience is highly preferred.

• Technical Skills: Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.

• Attributes:

• Proactive self-starter

• Thrives under pressure and adapts to high volumes

• Dependable and detail-oriented

• Strong team player with a focus on process improvement

• Courteous and customer-focused

• Effective at managing priorities and maintaining a sense of urgency

What You Can Expect:

• A structured training program with the opportunity to transition to a fully remote schedule.

• Regular hours with occasional extended shifts at the end of the month to accommodate higher call volumes.

• Minimal weekend or holiday requirements, with advance notice provided when necessary.

• A chance to work in a high-energy, supportive environment where your contributions make an impact.

Who We’re Looking For:

We’re looking for individuals who thrive in dynamic settings and take pride in providing top-notch customer service. Whether you have years of call center experience or are a recent college graduate eager to launch your career, this role offers a pathway to grow and succeed.

If you’re ready to be part of a team that values reliability, adaptability, and excellence, we’d love to hear from you. Apply today to start making a difference in an organization where your skills are recognized and your efforts drive success