Fleet Liaison
4 days ago
Job Title: Fleet Liaison
Hours: 40 hours per week; hybrid (3-4 days in office) during initial training, then fully remote upon completion.
About the Role:
Are you a detail-oriented, customer-focused professional with exceptional communication skills? We’re seeking a Fleet Liaison to join a dynamic team dedicated to providing superior service to dealers and customers. In this role, you will act as a key point of contact, ensuring smooth operations and delivering value to clients participating in fleet programs.
Key Responsibilities:
• Manage incoming dealer, customer, and regional communications via phone, email, and fax through dedicated channels.
• Log inquiries and responses in the Communications Database, ensuring accurate records.
• Validate and issue various program control numbers to customers, including:
• Corporate Account Numbers (CANs)
• Executive Allowance Bonus (EAB) control numbers
• Fleet Employee Program (FEP) control numbers
• Provide replacement forms and assistance with incentive programs as needed.
• Collaborate on department projects to improve processes and enhance customer satisfaction.
Qualifications:
• Experience: 1-3 years in a professional environment; customer relations experience required. Automotive industry or call center experience is highly preferred.
• Technical Skills: Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.
• Attributes:
• Proactive self-starter
• Thrives under pressure and adapts to high volumes
• Dependable and detail-oriented
• Strong team player with a focus on process improvement
• Courteous and customer-focused
• Effective at managing priorities and maintaining a sense of urgency
What You Can Expect:
• A structured training program with the opportunity to transition to a fully remote schedule.
• Regular hours with occasional extended shifts at the end of the month to accommodate higher call volumes.
• Minimal weekend or holiday requirements, with advance notice provided when necessary.
• A chance to work in a high-energy, supportive environment where your contributions make an impact.
Who We’re Looking For:
We’re looking for individuals who thrive in dynamic settings and take pride in providing top-notch customer service. Whether you have years of call center experience or are a recent college graduate eager to launch your career, this role offers a pathway to grow and succeed.
If you’re ready to be part of a team that values reliability, adaptability, and excellence, we’d love to hear from you. Apply today to start making a difference in an organization where your skills are recognized and your efforts drive success
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