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IT Helpdesk Associate AZ

1 month ago

tucson, United States Nesco Resource Full time

Job Title: Specialist Site IT Associate
POSITION SUMMARY: Serves as a source of technical assistance and support to the user community for data, voice, video, hardware and software. Responds, coordinates, diagnoses, and troubleshoots calls for break/fix, software installs, moving/relocating, and equipment swaps in a timely manner; or escalates problems on behalf of the customer to the appropriate technical staff for resolution. Electronically documents activities. Supports and maintains effective relationships with users.
ESSENTIAL FUNCTIONS: Provides and documents day-to-day technical support to employees for internal desktop systems software, hardware, data, voice, and related peripherals. Installs, configures, and troubleshoots desktop systems/workstations, peripherals, voice/mobile devices, and network issues. Maintains passwords, data integrity and file system security for the IT environment. Organizes and follows complex and/or detailed technical procedures. Consults with clients to resolve technical problems and ensure customer satisfaction. Provides courteous and timely customer service, tracks inventory of IT assets.
Knowledge, Skills, and Abilities:
- Knowledge of Windows operating systems, client/server environments within a corporate network structure, fundamental networking concepts, and troubleshooting methodologies.
- Knowledge of voice/mobile communication devices, technical skills for analyzing and problem-solving
- The ability to communicate effectively with a diverse team and work as a team player in a fast paced environment.
- Explain and communicate complex technical processes and terminology to a non-technical audience
- Seeks customer feedback to adapt and meet customer expectations and deliverables.
- Excellent organizational / time management skills.
- Ability to troubleshoot customers' problems by phone, video or in person.
Must Haves:
- Windows Troubleshooting
- Help Desk / Desktop support
- Basic networking knowledge
Formal Training/Education:
- Associate degree or equivalent experience / certifications
Experience:
- IT experience required.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.