Rose International | Customer Care Associate FL
4 days ago
Date Posted: 11/21/2024
Hiring Organization: Rose International
Position Number: 474758
Job Title: Customer Care Associate
Job Location: Orlando, FL, USA, 32808
Work Model: Onsite
Shift: M-F & 9.00 AM - 5.30 PM
Employment Type: Temporary
Estimated Duration (In months): 3
Min Hourly Rate ($): 22.00
Max Hourly Rate ($): 22.00
Must Have Skills/Attributes: Customer Service, Invoicing, Payment Processing
***Only qualified Receptionist/Customer Care Associate candidates who are local to Orlando, FL can be considered for this position due to onsite presence required***
Seeking a highly motivated and customer service-oriented individual to join our team for the position of Customer Care Associate.
Required Experience and Skills:
· Experience handling inbound customer calls
· Knowledge of payment processing and invoicing
· Experience with CRM systems
· Excels at engaging with customers, resolving inquiries, and promoting self-service tools
· Ability to provide outstanding customer support while encouraging the use of digital self-service platforms to streamline processes such as payments, invoicing, and account management
Preferred Experience and Skills:
· Bi-lingual in Spanish
· General knowledge of accounting
Required Soft Skills:
· Customer Service Skills
· Attention to Detail
Preferred Soft Skills:
· Good team player
· Good attitude
· Efficient
· Willing to learn
Customer Care Associate Responsibilities may include, but not limited to:
· Handle inbound customer calls professionally and courteously, addressing inquiries and concerns about account balances, billing, and payment options.
· Take payments over the phone securely and assist customers in understanding their payment options.
· Educate customers on the benefits of using self-service tools to manage their accounts independently.
· Provide clear and concise responses to customer concerns about open balances and billing discrepancies.
· Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution.
· Track and log customer interactions, payment processing, and resolutions in the company's CRM system.
**Only those lawfully authorized to work in the designated country associated with the position will be considered. **
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
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