Customer Care Associate

4 weeks ago


Orlando, United States Rose International Full time

Date Posted: 11/21/2024

Hiring Organization: Rose International

Position Number: 474758

Job Title: Customer Care Associate

Job Location: Orlando, FL, USA, 32808

Work Model: Onsite

Shift: M-F & 9.00 AM - 5.30 PM

Employment Type: Temporary

Estimated Duration (In months): 3

Min Hourly Rate ($): 22.00

Max Hourly Rate ($): 22.00

Must Have Skills/Attributes: Customer Service, Invoicing, Payment Processing

***Only qualified Receptionist/Customer Care Associate candidates who are local to Orlando, FL can be considered for this position due to onsite presence required***

Seeking a highly motivated and customer service-oriented individual to join our team for the position of Customer Care Associate.

Required Experience and Skills:

Experience handling inbound customer calls

Knowledge of payment processing and invoicing

Experience with CRM systems

Excels at engaging with customers, resolving inquiries, and promoting self-service tools

Ability to provide outstanding customer support while encouraging the use of digital self-service platforms to streamline processes such as payments, invoicing, and account management

Preferred Experience and Skills:

Bi-lingual in Spanish

General knowledge of accounting

Required Soft Skills:

Customer Service Skills

Attention to Detail

Preferred Soft Skills:

Good team player

Good attitude

Efficient

Willing to learn

Customer Care Associate Responsibilities may include, but not limited to:

Handle inbound customer calls professionally and courteously, addressing inquiries and concerns about account balances, billing, and payment options.

Take payments over the phone securely and assist customers in understanding their payment options.

Educate customers on the benefits of using self-service tools to manage their accounts independently.

Provide clear and concise responses to customer concerns about open balances and billing discrepancies.

Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution.

Track and log customer interactions, payment processing, and resolutions in the company's CRM system.

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.



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