Human Resources Customer Service Agent FL
4 days ago
Date Posted: 11/20/2024
Hiring Organization: Rose International
Position Number: 474656
Job Title: Human Resources Customer Service Agent
Job Location: Orlando, FL, USA, 32817
Work Model: Onsite
Shift: 9:00 AM-6:00 PM EST
Employment Type: Temp to Hire
Estimated Duration (In months): 7
Min Hourly Rate ($): 20.00
Max Hourly Rate ($): 20.00
Must Have Skills/Attributes: Customer Service, Data Analysis, Problem Management
***Only qualified Human Resources Customer Service Agent candidates located near the Orlando, FL area to be considered due to the position requiring an onsite presence***
Experience:
• Typically, these functions review to 2 to 5 years of relevant experience in a HR support or customer service role
• Excellent communication and interpersonal skills, with the ability to build rapport and trust
• Preferred experience with payroll process and knowledge of HR Policies and procedures
• Strong analytical and problem-solving skills, with the ability to think critically and independently
• Proficient in Microsoft Office Suite and related technologies
• Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment
• Spanish fluency preferred
This role provides front-line HR support and information to HR, managers, and employees on basic to complex HR topics with an emphasis on payroll. Tasks will include answering calls, responding to e-mails, listening to requests, retrieving information, relaying responses to customers via phone, fax, or e-mail using the available technology at their disposal and performing all administrative tasks associated with completion.
Key Responsibilities:
• These positions are expected to contribute to and deliver business processes with service excellence
• Answer calls, emails, and inquiries on a variety of HR topics, with a focus on payroll
• Research and retrieve information using company resources and case management systems
• Communicate clearly and concisely with diverse stakeholders via phone, email, and other channels
• Maintain accurate records of all customer interactions and transactions per HR policies
• Apply knowledge of HR procedures to independently solve problems and answer questions
• Proactively identify and propose solutions to improve customer satisfaction and operational efficiency
• Utilize decision-support tools to process HR transactions and analyze data
• Collaborate effectively with team members to foster a positive and productive environment
• Continuously learn and grow your HR knowledge and skills
Impacts:
• The role involves using decision-support tools to answer questions and/or process HR transactions, as well as solving problems that are sometimes unstructured and that may require reliance on conceptual thinking
• In addition, a broad knowledge of client products and services would be expected
**Only those lawfully authorized to work in the designated country associated with the position will be considered. **
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
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Human Resources Customer Service Agent
4 weeks ago
Orlando, United States Rose International Full timeDate Posted: 11/20/2024 Hiring Organization: Rose International Position Number: 474656 Job Title: Human Resources Customer Service Agent Job Location: Orlando, FL, USA, 32817 Work Model: Onsite Shift: 9:00 AM-6:00 PM EST Employment Type: Temp to Hire Estimated Duration (In months): 7 Min Hourly Rate ($): 20.00 Max Hourly Rate ($): ...
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orlando, United States Rose International Full timeDate Posted: 11/20/2024 Hiring Organization: Rose International Position Number: 474656 Job Title: Human Resources Customer Service Agent Job Location: Orlando, FL, USA, 32817 Work Model: Onsite Shift: 9:00 AM-6:00 PM EST Employment Type: Temp to Hire Estimated Duration (In months): 7 Min Hourly Rate ($): 20.00 Max Hourly Rate ($): ...
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Orlando, United States Rose International Full timeDate Posted: 11/20/2024 Hiring Organization: Rose International Position Number: 474656 Job Title: Human Resources Customer Service Agent Job Location: Orlando, FL, USA, 32817 Work Model: Onsite Shift: 9:00 AM-6:00 PM EST Employment Type: Temp to Hire Estimated Duration (In months): 7 Min Hourly Rate ($): 20.00 Max Hourly Rate ($): ...
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