Help Desk Analyst

3 weeks ago


Bloomfield, United States Robert Half Full time
Job DescriptionJob DescriptionWe are looking for a Help Desk Analyst to join our team in the manufacturing industry in Bloomfield, Connecticut. As a Help Desk Analyst, your role will be pivotal in handling technology-related issues, maintaining hardware, and managing software deployments. This position offers a short-term contract employment opportunity.

Responsibilities:

• Set up new workstations and manage the recall and delivery of PCs
• Handle the imaging of PCs, with a specific focus on Windows 11 across multiple devices
• Provide active directory services and utilize Citrix Technologies for efficient system management
• Resolve customer inquiries and issues related to computer hardware and configuration management
• Execute deployments of Microsoft and MS Windows 10 applications
• Ensure the accurate and efficient processing of customer applications
• Maintain precise customer records and monitor customer accounts to take appropriate actions when necessary.• Minimum of 3 years experience in a similar role within the manufacturing industry
• Proficiency in Microsoft Office Suite
• In-depth knowledge of Citrix Technologies
• Familiarity with Active Directory
• Ability to manage and troubleshoot Computer Hardware
• Experience in Configuration Management
• Proven experience in Deployments
• Proficiency in Windows 11 and MS Windows 10
• Excellent problem-solving skills
• Strong communication and interpersonal skills
• Willingness to keep up-to-date with the latest technology trends and innovations
• Ability to work independently and as part of a team
• Strong organizational skills and ability to prioritize tasks efficiently
• High level of attention to detail and accuracy
• Flexibility to work different shifts or extended hours if necessary.
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